terrible customer service

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of QS Supplies www.qssupplies.co.uk

★☆☆☆☆

“terrible customer service”

Written on: 15/02/2021

Some items not in stock, despite what it says on website. Don't tell you until after you have paid. Despatched part of order. Told them I wanted to cancel rest of order as I didn't want to wait. Turned into a marathon of trying to get my money back. Different people or "S10" and "S7" as they call themselves, replied to emails every other day and it was like banging your head against a brick wall! Eventually (weeks later) I got a partial refund. They refused to refund any of the shipping as I had had part of the order and when they refunded the products it was 10p short with no explanation and no correction and no response when queried. If anything goes wrong, customer service is appalling. I won't be using them again.

  • toilet cistern and two radiators

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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