Be Aware!!

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vairabala's review of QS Supplies www.qssupplies.co.uk

★☆☆☆☆

“Be Aware!!”

Written on: 05/02/2020 by vairabala (1 review written)

QS Supplies ..Be Aware!!
Ordered a Bathroom ceramic basin & vanity unit and had to wait approx 21 days from order to delivery. Phoned up to track order and was spoken with very arrogant attitude After Sales support agent, terrible customer service, zero communication apart from initial order email. Nothing they could do because they were waiting on a supplier. Poor Communication. Bathroom sink refit was put on hold awaiting for sink costing more money for the builders. Finally it arrived, opened it was terrible shocking as its completely black scratch marks all over the white basin. Absolutely substandard and very very poor quality product. Tried to contact the customer service and was repeatedly told to raise the fault through their company website portal which is again a total waste, as it is accepting any faulty/damaged mail and picture due to their software issue. Phoned customer service and spoke to support agent and asked to email the pictures to support desk. Did that, now they are refusing to replace the product nor refund it. Now, they are Blaming the manufacturer for their mistakes. Such cheap practices. We are now left with a damaged item, I paid £247.44 for the sink unit. All gone. Never ever do business with them. A complete farce, unprofessional & shouldn't be in the retail business. You can only determine how good or bad a retailer/e-retailer is once there is a problem because anyone can sell something but how do they resolve an issue? The biggest insult for me is that they couldn't be bothered. Reported to Trading Standards and involving Financial Ombudsman.

  • £247.44

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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