Poor customer service

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TracyToulmin's review of Nextday Catering Equipment - www.nextdaycatering.co.uk

★☆☆☆☆

“Poor customer service”

Written on: 14/09/2021 by TracyToulmin (1 review written)

Waited approx 2 months for a lpg fryer to be delivered, it worked for approx 6 days worth of trading over the course of a few weeks, after reporting it I'm informed that I am covered for parts only, the cost of the fault diagnosis as well as finding an engineer falls to me, I then have to wait for replacement parts to be sent to me before paying again for an engineer to come out again and fix it. I have contacted this company numerous times, promised phones calls are not returned, I constantly have to chase emails up. I have yet to hear from a manager despite requesting them to contact me. Ongoing complaint - would never use this company again or recommend them to anyone else.

  • Parry lpg bench top fryer

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Value For Money

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