Kent Appliance World Reviews - www.kentapplianceworld.co.uk

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Kent Appliance World - www.kentapplianceworld.co.uk

Kent Appliance World - www.kentapplianceworld.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Unprofessional”

Written on: 09/06/2021 by BertieA (1 review written)

Very poor service. The Engineer said washing machine pump needs replacing. Paid for the pump but the machine started working well by itself. CLearly pump didn't need replacing. Requested refund of the money paid for the part that was never received/replaced or required. After 15 emails, they have still not paid the money back. Now they seem to have blocked my number. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Awful company. DO YOURSELF A FAVOUR AND CLOSE”

Written on: 22/02/2021 by Andy2020Coombe (1 review written)

Absolute waste of time Absolute waste of time. Do yourself a favour and find any other means necessary to have your equipment repaired. I contacted this company, they were full of beans to book me in. Gave me a whole day slot between 9-5. Asked me to call in the morning to confirm. I did, told me between 2-4. I took the whole day off. In today climate and the stress on my company as it is, this is rare and the only option I had. 6pm rolls around. No show. No-one called, no one informed me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible company ”

Written on: 10/11/2020 by kpHolbrook176 (1 review written)

Absolutely terrible company . Do not even think about booking these people. 1st appointment no show even though they said they were on there way . Booked another appointment no show again . No explanation , they sound like they really don’t care when you eventually get through to them on the phone . They don’t answer emails, the manager is always in a meeting so cannot speak to me . Disgusting. How they are even in business I do not know… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Appalling”

Written on: 14/11/2019 by gavinmccormick (1 review written)

Appalling. First appointment no-show, second appointment fine and told us they'd order parts. Virtually no communication unless I ring them and then it just feels like they can't be bothered. Third appointment today to fit the parts and it's another no-show despite me phoning up this morning to confirm and again at 3pm to double check for the 3-5pm window. No calls, no engineer... Let's hope when I ring them in the morning we finally get the service that has been paid for! Personally speaking… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Do not use this company!”

Written on: 07/10/2019 by Fiona-Wilson (1 review written)

Do not use this company!!! I contacted them and they seemed very professional and said they would be able to fix my washing machine on a specified morning. They said they would narrow down the time slot on the day. I took the morning off work, phoned them on the morning to confirm and was given a 3 hour time slot. Fine. The engineer did not show. I phoned them, they said he had been delayed due to a difficult job, then had another job to do before me and would be with me later in the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Unreliable time wasters with no respect for their...”

Written on: 31/12/2018 by SAS1959 (1 review written)

I waited in all day on 2 separate occasions for pre booked visits and on both days they failed to turn up. Didn't bother to ring to say they would not be coming or apologise, despite Domestic and General confirming the second visit with them. Left numerous messages on their answerphone as instructed (they will not pick up their phone) but they didn't even have the decency to respond to these either. Absolute joke of a business with no respect for their customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“They Don't Turn Up”

Written on: 30/08/2018

Having booked a date for an engineer to call on 23/08/18 I waited in all day. Concerned that no-one had called to say they were on the way I called this company and was re-assured that an engineer would be calling between 3pm and 5pm. THEY DIDN'T. I called this company the next day and they couldn't (or wouldn't) give an explanation for the 'no-show'. Arrangements were made for another Engineer to call on 29/08/18. I was told this would be one of his First calls having been let down… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“impossible contact with company”

Written on: 04/07/2018 by gilly70 (1 review written)

This is the worst company i have ever had dealings with. WHY ON EARTH DO DOMESTIC AND GENERAL use them, they missed an appointment and wouldnt answer their phones to find out why. Sent an engineer on anther day that had even been booked in with me. Wont answer their phones, terrible service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Poor Rubbish Customer Service”

Written on: 25/05/2018 by alexjm40 (2 reviews written)

Hello, I just wanted to say how I find this company completely incompetent and a complete let down. Twice in one week they have let us down with their so called planning, Deawoo were using this sub-standard company as a sub-contractor and told me to expect a call last Tuesday to confirm the engineers attendance, however this never happened so I called them and was told to expect an engineer between 2pm and 4pm, this time came and went so I called back and was told the engineer was delayed and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“3 months for a repair and still not done ”

Written on: 06/04/2018 by JayleeRowe185 (1 review written)

This company is a complete joke. Purchased an LG washing machine through curry’s. Contacted LG who arranged for them to come and repair it. The first visit all was good. They turned up, found out what was wrong with it, then ordered the part. 4 weeks later I wait in for the engineer to come and fit the part. But after 5 phone calls and being promised that he would be here, nobody turned up, because apparently the part was broken. They were supposed to be out today to fix it, and again after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“I just waiting to fix my tamble dried and I'm waiting...”

Written on: 24/02/2018 by Jesusn420 (1 review written)

I just waiting to fix my tamble dried and I'm waiting 2weks ago and they didn't have the part what is missing .i don't recommend… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Fast & efficient service ”

Written on: 11/05/2017 by Galbraith42 (1 review written)

After reporting a problem that afternoon they had a engineer visit me the following morning & offered a quick and easy solution to my problem. Friendly & polite Service, who even offered to remove his shoes when arriving at my home (something so simple but no other tradesman has ever offered to do) fixed the problem straight away. Would highly recommend service. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“not to be trusted”

Written on: 24/07/2015 by Butlerff392 (1 review written)

I believe it my duty to warn you if elderly or vulnerable, I am in late 70s, of an appliance repair company calling itself Kent appliance world who charge for call out and do not complete contract, I enquired if he could service my Cannon gas cooker, he said he would come and see it. When he arrived he had a look and as it being fitted unit would require numbers, he opened front looked in scraped the burner, took a couple of photos and said he was going to make enquiries, same with hob took… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview