Poor & frustrating customer service

★★★★☆
3.8 / 5
74% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

DavidWigley's review of Glotech - www.glotech.co.uk

★☆☆☆☆

“Poor and frustrating customer service”

Written on: 24/09/2021 by DavidWigley (1 review written)

Had a very frustrating and poor experience with Glotech, who despite asking for details of the fault with my washer/dryer arrived without having read them. The engineer stated clearly that if the notes had been read they would have known it was a waste of time coming out. He also failed to mention that I'd get half the repair fee back if I ordered a replacement from them. Their customer service was also poor. Not what I'd expect from supposedly 'helpful professionals' I'd go else where if you can.

  • Service call £64.95+VAT

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0