Really bad customer service

4.4 / 5
86% of users recommend this
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listeningear's review of Espares


“Really bad customer service”

Written on: 05/07/2019 by listeningear (3 reviews written)

Ordered a carbon filter for the cooker hood received a fan element instead. Tried their email system and got a standard reply that they would get back to me within 48 hours. They never did.

Tried their telephone number and waited and waited at 5p a minute it's a long wait. Eventually, a voice said they had long wait times of over five minutes and to keep waiting. Needless to say I gave up after 10 minutes. Anyone want a fan element?

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