Poor customer service - messed about with order!

Click here if this is your business
★★★★☆
4.0 / 5
76% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

LyricDwyer's review of Cleanstore - www.cleanstore.co.uk

★★☆☆☆

“Poor customer service - messed about with order!”

Written on: 08/09/2020 by LyricDwyer (1 review written)

I've used Cleanstore previously and never had any issues, but when an item needed to be returned it was a nightmare of trying to get hold of the team without them cutting me off, apparently a line issues which was really frustrating. I also had a member of staff put me on hold while he answered another call and then cut me off!
Working on a skeleton staff or not it's not acceptable customer service at all.

I thought i'd give them the benefit of the doubt and once my refund was received i reordered a new pressure washer, unfortunately after being told different re-stocking dates from the members of staff, a phone call to confirm it would be with me on a certain date when they didn't have the stock. At this point i'd had enough and cancelled my order and went elsewhere.

If it's in stock you may not have any problems getting the item but after my above experience i won't be returning.

  • 350.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0