written by LordTonsley on 01/10/2021
A morally reprehensible company. They advertised a washer dryer for sale knowing they did not have it in stock, they then took my £844 and sent me a different model. How dare they decide on what model to send me. I have 3 children without any means to wash their clothes and they will not refund my money (to buy a new machine) until they have collected the machine I didn't order. They are still advertising the model they don't have on their website so beware. I have also been charged £45 by a plumber for the false call out. This company has no morals.
written by Chiyam on 11/02/2021
Absolutely Brilliant! I had contacted Buywise after I made two attempts with two other big online retailers (as they have let me down with delivery dates without stock availability) I had initially ordered the Bosch WAT28371GB (which has now been discontinued). I was completely devasted and had to shop around again to find out that Bosch had introduced a new version WAT28370GB which costs almost £80.00. But after a long conversation (crying out in dispair) with someone from Buywise- She gave me a very attractive price (for the newer Bosch) and the delivery was free! She even slotted my delivery in for the same weekend (3 days). AMAZING!!! Loving the machine- does exactly what she explained! Ps... It does 90-degree wash!! Will continue to shop with BUYWIS£ Thank you, to her!!!
written by EleanorD on 01/09/2019
After a series of unpleasant phone calls with Boots Kitchen Appliances I decided to buy my fridge at Buywise of Banbury, and I'm so glad I did. My fridge is great (recommended by Which?), the staff were charming and helpful, the order arrived bang on time and they do free delivery! They also price match with their competitors. I will buy all my white goods from Buywise from now on. Thank you in particular to Amie in Customer Services for all her help.
written by Domon99 on 12/04/2017
I purchased a wardrobe through Buywise Domestics and the whole process was extremely disappointing. I ordered the item and gave them the instructions to leave in the porch, this information then failed to reach the delivery driver who just didn't bother to drop it off (nowhere to put it apparently). No one contacted me and in the end I had to find out myself where it was. I then had to wait another week for the item to be delivered. Once the item had been delivered, we opened the box to see to one of the panels had the incorrect holes in it and even a split at the top. I rang the store explaining this, I then got accused of being wrong saying the panel should be right and that they would ring back giving technical advice - which never happened. As I didn't want to wait for a return call I went ahead and had to drill my own holes. The item got put together but it is unstable due to the split. The only answer the management could give is a replacement panel... after it had been put together. I then asked if there could be a part refund due to the poor quality of the product and terrible customer service. This then got rejected and they offered items "at a discount" in the future. Their idea of discount is between 1% of the original value, where I could still source it online for cheaper and actually get some decent customer service and a product that gets delivered and in good condition. AWFUL CUSTOMER SERVICE, NO ACCOUNTABILITY FOR ANYTHING THEY DELIVER, JUST AVOID... UNLESS YOU WANT BROKEN FURNITURE AND WANT TO BE RIPPED OFF.
written by 13joan on 05/02/2015
My washing machine was delivered, as promised, early this morning which meant my morning was not disrupted - Thank You. The delivery man was great, very helpful and persistent in overcoming what could have been obstacles. He is a credit to your team. I shall certainly use you when I next have to replace an appliance.
written by 189Brown on 30/09/2014
I spoke to the owner and got really helpful advice about products, brands and service. I needed the washing machine urgently and got the delivery the same day and at internet price. Great local asset. Thanks.
written by SamPearson on 18/09/2014
Buywise because most of your home appliances are just one time buy, so keep clam and Buywise at the home of home appliances. Recommended for everone who wish to buy any home appliance
written by on 10/12/2013
Buywise had a great selection of quality products on display. The staff were very helpful and had the required product knowledge to help me make an informed decision. The dryer was delivered within 5 working days, at the agreed time, what a refreshing change! The delivery guys were in and out of the house like an SAS squad with no collateral damage and all packaging removed. The price was very competitive and I could not fault the service. I've already recommeded Buywise to a work colleague.
written by on 30/09/2013
The Bosch Washing Machine I ordered was cheaper at Buy Wise than anywhere else and it included free delivery! I got a call to say when it would be delivered and it arrived as planned. Really pleased and thank-you Buy Wise
written by on 24/08/2013
Wanted a large American style Fridge/Freezer and were guided to this site from the Which? Magazine, as they had their Best Buy product at the lowest price. Telephoned to ask and the following day called back with some other questions, both members of staff are fabulous to deal with. Took the time to research a little more about the model I was after and called me back. Extremely helpful, professional and friendly. I will definitely be buying from them.
written by Terrev on 14/08/2013
Easy to use website with clear descriptions of the products to make choice easy. The option of 'recycle old unit' visible as a drop-down on the purchase page was useful so you do not have to search around the rest of the site to find it. I actually dropped into the store at Banbury to make the purchase and the staff were very knowledgeable about their products and helpful. Excellent communication with a phone call from an advisor on the day before delivery to confirm an approximate time of delivery, followed by a call from the van 30 minutes prior to drop-off. The freezer was installed and all the packing material plus the old freezer removed with the minimum of fuss. I had great service from start to finish and paid the lowest price I could find - what more can you ask for?
written by Franksreview on 03/05/2013
Loads of places have low prices. Lots sell a range of brands. Buywise have both, linked with good service, communication & delivery. A call from their office arranged delivery, a call from the driver (as requested) to say he's on his way to me meant I could meet him at home and not miss half a days work. Really really please with the whole thing.
written by bennett5968 on 28/11/2012
We recently bought a Miele dishwasher online and right from the initial contact everyone at Buywise went out of their way to help us. From the cost of the machine to the delivery and installation we could not fault anyone. Our thanks in particular to Wayne our deliveryman and installer, who despite an extremely difficult installation, went out of his way to be polite, friendly and cheerful. He completed the installation eventually and made sure that we were happy with everything before he left. The dishwasher is working well and we are extremely grateful to everyone at Buywise. Terry and Gill Bennett
written by on 24/08/2012
I was sceptical at first because I chose buywise for their price on a Bosch dishwasher. Their service turned out to be even better! Quick, well timed delivery and great customer service on a partial refund (I paid for installation which turned to be impossible without a plumber so I requested a refund of the installation charge - no problem!). Highly recommended.
written by mm47tr on 04/07/2012
We have now bought a Fridge Freezer & Fridge for the Garage (overflow food!) as well as a Siemens Washing machine & now a Bosch Fridge...unbelievable service & excellent prices & they were delivered very quickly - most impressed all round. Plus they took our old units away & installed the new items for us!! They are 'simply the best' as Tina once sang :) Thank you Buywise
written by on 19/04/2012
We've used Buywise for years. The reason I'm leaving this review is that we recently had a fridge freezer break down on us, we went in to Buywise, they gave us excellent advice (the staff seem like old friends to us) and promised to get the replacement to us the same day. The new appliance was in and filled with our food within 3hrs!! - no food lost. Prices were very competitive, in-store range on display was huge, and all models were in stock available for same day delivery. Many thanks for making life simple!!
written by on 20/03/2012
This is a 5 star review for a company that satisfied me in price, product and quality. Thanks.
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