AppliancesDirect Reviews - www.appliancesdirect.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 03/07/2019 by claudiacristian (1 review written)

I bought a dehumidifier electriQ Quiet 10 litre with Humidistat from Appliances Direct. Their service was a nightmare. First of all the lady that took my order promised I would get a time slot on the day of delivery and I did’t. So I had to waste my time and stayed at home the whole day until parcel was delivered, and that was only after 5pm. A complete waste of time! When I could have arranged delivery at click and collect which would have been easier. Secondly I rand yesterday and spoke to… Read Full Review

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★☆☆☆☆

“Hopeless DX delivery; I should have gone to Amazon ”

Written on: 01/05/2019 by Briggs116 (1 review written)

Really not not having a good time waiting for my delivery. they chose to split the delivery sending my aircon with one courier and the wall bracket with another..DX. The aircon can on time; the DX delivery didn't arrive so I check; apparently they had a problem with the address.. so I suppose the first courier was just got lucky? after some time wasting on the phone they organised a new delivery with the same inept courier who apparently attempted delivery today.. I was asked by APPLIANCES… Read Full Review

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★☆☆☆☆

“Electriq oven”

Written on: 11/01/2019 by NathaliaDickson (1 review written)

@appliancesdirect.co.uk This must be the worst customer service in the world, I paid £250.00 for a single oven i had it six months and it stopped working, i reported the fault on November 30th 2018, the engineer arrived on 10th December, he couldn't diagnose the problem so he ordered a new front panel, after numerous 20+ minute long phone calls, the engineer returned on 2nd Jan 2019, fitted the new part, the oven thermostat light still isn't working, and after he went we noticed the new front… Read Full Review

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★☆☆☆☆

“the worst shop in uk”

Written on: 28/11/2018 by zdzislaw (1 review written)

The worst shop in the UK. I bought tumble dryer and it was delivered faulty. I tried to return it next day after delivered, but the shop collect it after 4 weeks and Citizen Advice reaction. It was 11 days ago and I still don't receive my refund. Today the shop send my email: they can refund only appliance, not a delivery cost. I am very unhappy and feel cheated. I lost a lot of time, nerves and money… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 09/11/2018 by tom56545487987984 (1 review written)

13p per minute phone line is where they make their money. Make me an offer link takes you to the chat, they then say phone the premium rate number. The chat people terminate the conversation. The price do not include VAT!!!… Read Full Review

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★☆☆☆☆

“Do Not Use ”

Written on: 28/08/2018 by johnriches (1 review written)

Ordered and paid extra for sat delivery, get a call confirming delivery for sat and being told I will receive a delivery slot later that day. Then get text sat morning stating Tuesday delivery - called up on sat and told they had no stock and had shipped from supplier (then why call stating I will be getting it on sat as you clearly had no idea) called up to be told nothing can be done - and that this happens!- cancelled order as out of the country after Monday told will have to wait for… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 10/07/2018 by skand (1 review written)

Placed an order on 02nd July for a Broughton A/C unit costing over £2000!. Showed as next day delivery. The following day received an email stating that delivery would not be on 13th July and not 03rd July. Checked Appliances Direct website and still showed as a next day delivery. Called Appliances Direct and requested that the order was cancelled. Was told that as this was being shipped direct from the manufacturers that they had to cancel it with the manufacturers which they would do and… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 09/04/2018

I ordered a new toilet from them as my old one was cracked and leaking sewerage on the floor. They told me it would be delivered on or before the 9/4/2018 so I took the day off work and arranged a plumber to come in the late afternoon to install it. I phoned them on the morning of the 9th to ask what time the item would be delivered and they said that delivery would be on the 10th! So, another day of wasted annual leave, plumber needs to be cancelled and re-booked. No compensation and hardly… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid! ”

Written on: 23/03/2018 by 41Benson (1 review written)

Buyers beware this is one of the worst companies I've ever had the misfortune of dealing with! I ordered a dehumidifier with next day delivery, no issues there but as soon as we unboxed it we noticed a deep scratch on the front of the dehumidifier, no big deal as long as the product actually worked. I didn't want to try out the product as I'd paid the full amount for it so I just wanted a replacement, I contacted them straight away to say that I was disappointed and their returns policy states… Read Full Review

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★☆☆☆☆

“Shocking service. Please search on other reviews. I...”

Written on: 16/03/2018 by Jeramiah351 (1 review written)

Shocking service. I ordered an appliance to be delivered on 3rd March. It was a tumble dryer and needed lifting on a raised surface so I hired a man to do this (£75). the item arrived completely dented and cracked. It had clearly been dropped from the lorry. Appliance direct did not issue a replacement but simply marked it as returned. I had to re-order the item with them. When I re-ordered for delivery on the 10th I explained what had happened and said I would not be able to take… Read Full Review

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★☆☆☆☆

“very bad cancellation experience”

Written on: 06/02/2018 by inlewes (1 review written)

Ordered an oven booked for 2nd Feb delivery. They emailed back saying they now couldn't deliver on 2nd and can do 5th. I called and said I might not be able to do 5th. They said you will get a slot day before and can change delivery date then. I got text on Sunday saying delivery was 1pm to 3pm the next day. I can't do that so I called the number in the text that said 'Call this number to rearrange delivery'. I called. They were closed because (as I now understand) they got the manufacturer to… Read Full Review

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Inlewes's Response to inlewes's Review

Written on: 06/02/2018

This is an update to the above as I can't seem to remove it. I emailed their complaints department and they refunded the cancellation fee. So everything's ok now :)

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★☆☆☆☆

“Awful awful firm. Shop elsewhere.”

Written on: 24/01/2018

33 days after receiving a fridge from this firm which was damaged massively and unusable I still have not had satisfaction. The damaged fridge is boxed and ready to be returned. I have had to jump through massive of hoops. I have sent photos of the damage, photos of all the badges on the item ...and still nothing. I have had endless correspondence with the "Customer Service Director" agreeing to replace it. but nothing happens. It is a small under the counter fridge costing £160. I cannot… Read Full Review

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★☆☆☆☆

“Damaged kitchen floor”

Written on: 19/12/2017 by suzybak (1 review written)

I ordered a fridge/freezer from this company as it seemed a reputable company and the transaction and delivery date and time was faultless and I also paid to have my old fridge/freezer taken away. So far so good! Delivery men came on time with the new appliance, took the packaging off, put it into position and checked the item was ok and not damaged and then took the old one outside and into the van and drove away. I went back into the kitchen and discovered that the kitchen floor had been… Read Full Review

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★☆☆☆☆

“Lost my return”

Written on: 20/10/2017 by ufStuart100 (1 review written)

Ordered an air conditioning system at nearly £1000, had to return the system, the item was delivered back to Appliance direct with a proof of signature and details. Appliance direct have not made the refund as they cannot find the 1m square pallet. Their customer service is shocking, as they do not return calls, situation is still ongoing… Read Full Review

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★☆☆☆☆

“Unreliable, absolutely shocking service”

Written on: 17/10/2017 by LizzieMc (1 review written)

Ordered a fridge freezer and a washing machine, the evening before delivery I was told that the warehouse couldnt find my fridge freezer. The customer sales represenative offered me an alternative for delivery the following day. This never materialised, they also said that they would match the price of the appliance that had been ordered but lost? However my new appliance never arrived when I called them they said they would not match the price and I would have to pay another delivery cost? I… Read Full Review

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★☆☆☆☆

“Horrified with customer service and delivery ”

Written on: 04/10/2017 by DeshawnDelaney (1 review written)

Delivery is disgusting. We ordered the fridge on the phone and requested Saturday delivery too make sure we could be there if they needed assistance. Asked the lady if they would deliver and install and take away packages and without hesitation she agreed. When they got there they said it won't fit and left the fridge on the driveway. Leaving my pregnant wife and I to carry a huge and heavy fridge by ourselves into the house even though we paid for delivery. I WARN you NOW don;t use this… Read Full Review

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★☆☆☆☆

“LG Washing Machine ”

Written on: 18/09/2017 by PhilBoakes (1 review written)

I placed a order with you for a washing machine which you said would be available in 5 weeks so we made arrangements as I'm diabled and have special nneeds accordingly. Two days before delivery you told us it was going to be delayed and then a week later you said it was no longer available. I phoned you and let you know my circumstances and that it was imperative I got a machine as soon as possible and could you advise on a machine that had most of the programmes I require for my special… Read Full Review

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★★☆☆☆

“Shoddy delivery tactics, poor customer service”

Written on: 13/09/2017 by DandyDilbert (1 review written)

I wish I'd seen a wider range of customer reviews before doing business with Appliances Direct as the failure to deliver on time and ignoring customer complaints appears quite frequently. After avoiding the inflated direct delivery charge (approx £20!)I instead selected the "next day" option for delivery to a local pick-up point . Next day comes and goes and no sign of the delivery. No updated estimate for delivery or explanation offered. An enquiry lodged with Appliances Direct was only… Read Full Review

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★★☆☆☆

“£19.95 delivery charge?? ”

Written on: 09/09/2017 by barnaclebillbellman (8 reviews written)

Two stars for the delivery charge!!! £700 of goods, signed up for a consumer trial which knocked £20 off, paid through another site, when lo and behold, up pops an ADDITIONAL £19.95 FOR DELIVERY.THAT CANCELS OUT THE CONSUMER REPORT OFFER. Checked back, AND NOWHERE DOES it MENTION DELIVERY CHARGE!!!!!!! £700, AND THEY SPRING THAT ON YOU AT THE VERY VERY LAST. Total NOW is on a par with other white goods sites, so beware people We all know that this is done pureposefully to squeeze every… Read Full Review

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★☆☆☆☆

“terible after sales service”

Written on: 15/07/2017 by Morrisrv88 (1 review written)

would never buy from this company again 1 they never communicate with you 2 they don't honor you warranty 3 there tec team is useless incompetent 4 they avoid refunds, replacements of faulty goods 5 they lie what else can I say AVOID THEM SHOP ELSE WARE … Read Full Review

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