If I could give zero stars I would!

Click here if this is your business
★☆☆☆☆
1.3 / 5
7% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Shellyfeb68's review of AppliancesDirect - www.appliancesdirect.co.uk

★☆☆☆☆

“If I could give zero stars I would! ”

Written on: 08/01/2021 by Shellyfeb68 (1 review written)

If I could give Appliances Direct zero…
If I could give Appliances Direct zero rating, I happily would!! 6 weeks down the line I am still waiting on these charlatans collecting the broken tumble dryer they delivered to me on the 28th of November 2020.
I ordered a Hoover tumble dryer, it was an A1 reconditioned appliance, I was expecting the odd scratch but not actually smashed in 2 places. I immediately called customer services, first time, after being on hold for 45 mins, the woman cut me off. A further 35 mins on hold, I was told I’d be sent an email to upload photos. The link they sent wouldn’t work so I attached them to the email and sent them that way. I got a reply on the 30th to say my return had been closed as I had not responded!
I had paid for the item through PayPal so I opened a dispute. I was told I would get a full refund once I had returned the item! I messaged PayPal to make them aware of the cost involved in returning white goods from Edinburgh to Huddersfield. They said their hands were tied. The dispute was closed.
This joke of a company has twice said they would collect the dryer and twice a no show!! I will not back down, I want this heap of junk uplifted from my property and a full refund!!
I have contacted my local consumer services who are now involved. I have been assured that Trading Standards in Huddersfield have been made aware of the dire service this company provides.
My advice to every customer on here who has been made a fool of by these people! Take it to trading standards, maybe then we’ll have a chance of closing them down!!

  • Hoover tumble dryer £199.96

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0