Terrible After Sales Support

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Guest's review of AppliancesDirect - www.appliancesdirect.co.uk

★☆☆☆☆

“Terrible After Sales Support”

Written on: 15/10/2020

Avoid this Company if you want good after sales service.

My Electriq ( own label) oven broke down 6 months into its warranty period and I was referred to the service company. Impossible to make contact by phone but I was eventually granted a visit 1 month after breakdown. Needless to say the engineer could not repair the product as he did not have the part and no contact from the Service agent 1 month later !

I have requested a refund from Appliances Direct as the product has now been unusable for the last 2 months but all they can offer is an apology ( which doesn’t help when you’re trying to cook food) and a chase of the service company who then tell them they are awaiting spare parts.

As this has gone on for 2 months now it’s wearing very thin.

You have been warned!!!

  • Pyrolitic Oven

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