ao.com

Ruined my kitchen left a live broken wire exposed left a mess workmanship my mum can do better and shes 82 customer service don’t care

Absolutely dreadful. They've had my phone since 29 May 2024 to fix and electrical fault (battery lasts 2 seconds on my new phone). They are returning it unfixed, telling me the warranty does not cover it. I have still not received my handset 1 month and 1 week later. Avoid like the plague.

TLDR: Insurance service is a fleece, you will be stuck with 2 appliances and no way to sort it.

We pay a regular service to AO, When our dishwasher broke we used our insurance that we pay through AO. When the people arrived they told us they can't install it and that they would quickly get a gas certified person to do it. when asking AO about this after we were told that in fact it was a "good will gesture" and that they wouldn't do it anyway. Non of which was made aware to us by the men who came to install it (I could have done it right there and then). No we are left with two dishwashers, one useless and one we can't install. Everytime we contacted AO we were fed the same story of "the installation can only be done on the day of delivery" (essentially computer says no) and that they "would forward it on to management so that it would not happen again"... so essentially if the engineer doesn't like the look of the job or is running late, they can make an excuse, act like its going to be ok and then your stuck with two appliances in your house.

Pathetic service and pathetic excuses

Booked a delivery of washing machine and removal of old one

Van arrived and claimed there wasn't anywhere to park !!

I am disabled and installers were disinterested despite several phone calls to tell them where to park. They proceeded to drive off

Customer services were initially unhelpful

Pure disappointment. Booked the ‘installation’ service (£115) for existing cabinet doors to be re-fitted to replacement 70/30 fridge/freezer.. identical dimensions. Despite first delivery crew advising on exact spec of model to purchase the second crew point blank refused to instal?‍♂️shoddy. Refund of ‘installation’ fee awaited. Poor. Will not use again or recommend.

My experience was pure parody. Installation guys refusing to install, faulty appliance having to be swapped, damage to my walls pulling it in and out, bizarre complaints procedure where customer advisors phone me every day at 9am to say the same thing. Argos forever from now on!

Their price matching is a joke. I had the product (Samsung Family Hub RF65A977FSR) in my basket when they raised the price from 3,379 GBP to 4,479 GBP this morning. I asked them about selling it at the price from 2 hours ago and provided several websites still selling the product for 2,999 GBP. Stores like Samsung and Currys, among many others in the UK. However, they refused to match the price, even though their website promises that they will.

Don’t buy from this company!! They will bully you when things go wrong?!! I had a freezer delivered by AO. They sent a technician who didn’t know how to fit an integrated freezer. Ultimately they were rude disrespectful towards my family and could not fit a simple integrated freezer . Eventually they damaged my property and reluctantly accepted legal liability. They are now refusing to meet costs of the repairs, an estimate provided by an independent trader, which they had requested initially. They are treating me like a beggar and are only prepared to pay half of the costs. AO uk has become a bully and are now telling me that they will not pay for the repairs unless i accept their half offer. They want me to contact Retail RDR who are funded by AO and are corrupt… just look at their reviews as they only side up with their paymaster!!dr

Very dissatisfied with service today. I placed an order 2 weeks ago for their collection and take away service including disconnection service for my range cooker which I had bought from them few years ago . I received confirmation and delivery was planned for 16th April today. Driver called today to check that it’s definitely a range cooker. He arrived and suddenly he was not qualified to disconnect my cooker and AO should have sent the right person . I asked him how is this possible and his response was “sometimes this things happen “. He asked customer service to call me and when they did was told that I needed to have paid for premium service. I asked if I could pay extra then whatever the difference was to have my service. The woman on the phone put me on hold while she consult with her manager. She came back 2minutes later and said they don’t offer the service. I was shocked and in disbelief as my new cooker is arriving tomorrow. Suddenly they don’t offer the service but somehow I was able to pay and book this service two weeks ago with confirmation from them. I then requested for my refund as it’s clear they are not willing to offer me a service. They quickly processed the refund but cowardly sent an email stating I have cancelled the service. What a load of rubbish. They can’t even be honest about the fact that they have no service to offer me. Will definitely spread the news of my experience and will not use AO again nor will I recommend them .

As a former employee, I have seen the ins and outs, AO DO NOT look after their staff, in fact they do not care, they will fine toy for everything they can. I once had to rush my pregnant partner to hospital and couldn't make it to work, I was FINED £200 For what they call a blowout fee. I then requested time off for a midwife appointment 2 weeks away, they denied it and I was then fined £300 for another blowout fee. I have now left and was waiting for my deposit back they make you pay for lifting Aids such as lifting straps and sack truck. After they was returned they found excuses to withhold my money and now have told me I owe them in ridiculous fines, ( my van broke down and had to be recovered, they are making me pay the recovery fee).

Stay clear of AO at all costs. They only give work to there top workers and would rather cancel routes to punish other members with no work which then inturn leaves customers without there products.

Stay clear of them at all costs.