Poor Customer Service

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Guest's review of ao.com

★☆☆☆☆

“Poor Customer Service”

Written on: 23/01/2022

I have AO Care insurance for my cooker and had booked an engineer to visit through the AO Care website which was fairly straight forward. However, a few days later, I needed to change the day of the appointment. I tried to do it online and I was met with an error message telling me to phone the customer service centre. The 1st time I phoned the number, I was cut off after a few minutes. The 2nd time, I was put through to an advisor who questioned if the damage had actually been accidental (I wasn't interrogated like this when I booked online) and was very abrupt in nature. She then transferred me to the wrong manufacturers customer care centre! Very frustrating process for a simple change of appointment. I won't be renewing my policy this year!

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