Always higher price & horrible customer service.

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HelaJ's review of ao.com

★☆☆☆☆

“Always higher price and horrible customer service. ”

Written on: 11/03/2021 by HelaJ (1 review written)

The price is always higher than the market price not to mention the Worst customer service you can expect. After purchasing over the phone (because of 'matching the price') they took all my card details and got approved over the phone. They deducted the amount then canceled the order purchase without giving a valid reason putting me on chat and phone calls for more than 5 hours, (of course I have to wait for 5 days for a refund if it happens). The funny thing is they increased the price of the same device which is now even £50 more than it was 2 days ago on their website, which makes it £100 more than it is any other vendor and they admit that. There is more to say about their customer service or system.

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Expertlogistics's Response to HelaJ's Review

Written on: 07/04/2021

Good Morning

Sorry to hear about your experience.

To allow us to look into this further, could you please email us with a copy of this review, the delivery postcode and name the order was placed in?

Many Thanks

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