Don’t trust these clowns with your money

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  • Customer Service

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Djdee13's review of ao.com

★☆☆☆☆

“Don’t trust these clowns with your money”

Written on: 02/12/2018 by Djdee13 (1 review written)

Had no issues with the delivery and Installation service from this company, however if your product has a fault they won’t hesitate to leave you high and dry. The price might be good and delivery quick but think very carefully before placing an order, if something goes wrong this company simply don’t care or won’t try to be helpful once they have your money.
Their tactic is if there is a problem with your product they pass you straight to the manufacturer to sort it out. They won’t take any responsibility for the products they sell. Treatment of you as their customer is disgusting.

Ordered a Samsung washer dryer from them which never dried the clothes. Just got passed on to the manufacturer who sends a engineer to try and fix it. They tried to fix the machine about 5 times and tried to claim there was nothing wrong with it in the end. After 2 months of being without a washing machine Samsung agreed to replace. This was only after calling AO and Samsung 2 or 3 times a day for 2 weeks.

Had a replacement machine which worked fine for a few months but yet again has broken down. Yet again passed off by AO to Samsung who took a week and a half to send someone to fix it. Once fixed machine broke down after one wash. Got to wait another week or two before it can be fixed again.

After phoning AO several times a day all they are willing to do is phone Samsung for you, which they tried and couldn’t get through. Got put on hold for ages, got cut off, had a speak to a different person each time. They never phone back when they promise too. Customer service is a absolute joke. Had to leave my poor pregnant wife to try and sort this out while I’m out work, extremely stressful experience no one should have to go through. We have a disabled child who is sick a lot, we are desperate for a washing machine that works.

Please take responsibility and stoping pushing it into the manufacturer. We brought the washing machine from you not Samsung. You sold a product that is not fit for purpose, it’s your responsibility to put it right not Samsung.

Monstrous company to deal with, will never buy anything from them or Samsung ever again.

Avoid this company at all costs.

  • samsung washer dryer

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Ao.com's Response to Djdee13's Review

Written on: 03/12/2018

Good Morning

I'm extremely sorry to read of the issues you've experienced with your appliance. I can certainly appreciate how disappointing and frustrating this must be for you.

So that I can look into this matter in detail, we would require your order number and post code so that your details can be located on our system.

Rest assured, we're here to help and want to provide you with a satisfactory resolution.

Kind regards

Rob - ao.com

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Djdee13's reply to Ao.com's Comment

Written on: 03/12/2018

AOL2621072 DY5 2DS

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Ao.com's reply to Djdee13's Comment

Written on: 04/12/2018

Good morning

Thanks for providing your order details.

We usually suggest that customers speak to the manufacturer, as they are the experts when it comes to their own products and can offer the best advice.

Before an appliance is placed on the market, it undergoes vigorous testing, as do the component parts. However, no manufacturer can guarantee how long an appliance will last before a failure occurs. Therefore, the manufacturer supplies a guarantee period for parts and labour in which repairs and parts are covered.

We'll always do our best help customers with any issues they are experiencing, and it's most unusual for a customer to have so many faults with two separate appliances.

Having looked at the notes on the order, I can see that in order to resolve this issue we have agreed to replace the machine for a completely different make and model.

Here at ao.com we pride ourselves on providing a fantastic service for our customers and we are disappointed if a customer does not feel they have received this

We take customers comments very seriously and always try to improve the services we provide from your valuable feedback. We're constantly working hard to make sure our customers agree that we're exceptional in the moments that matter. I'm sorry this has not been your experience on this occasion.

Thanks

Michael - ao.com

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