Terrible customer service

4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

Fordhm1949's review of Voucher Express www.voucherexpress.co.uk


“Terrible customer service”

Written on: 27/06/2019 by Fordhm1949 (1 review written)

I ordered a TK Maxx voucher online. It came quickly. I bought it for my son as a birthday present. We went to TK Maxx to use it, when he got to the till there was no money on it. This was highly embarrassing for him and me. I called the helpline and they apologized and said they hadn't put the money on the card. I was told someone would ring me back in 5 minutes. No one rang back so I had to ring again. I was told they would look into putting the money on the card and ring me back. Again no one rang so had to ring again. I was told they were still looking into it and someone would ring me back. Was completely fed up by now. So suggested they give me a refund. This could have been suggested at the beginning. Let's hope I get my money back.

  • Goods purchased & cost

  • On time


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