Unprofessional & unreliable

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Nadia_1234's review of Very www.very.co.uk

★☆☆☆☆

“Unprofessional and unreliable”

Written on: 18/02/2021 by Nadia_1234 (1 review written)

I ordered AirPods with very with insurance through them.

When my AirPods became faulty I contacted very to arrange delivery for the AirPods to be sent to the manufactory/insurance company.

When I sent the AirPods I did not hear from very or received any emails confirmation that my AirPods were delivered or they were processing them.

Luckily, I had my recipt and it showed that they had been delivered.

When I called very. I did not receive a consistent answer. I was told they had lost them, did not receive them. Eventually they said I would receive a refund. However, I did not receive a refund. I’ve requested to speak to a supervisor or a manager. They said they would call me back but never did once.

I had advisor who cut the phone off because they probably did not know what to do.

I have sent formal complaint did not receive a response. The customer service is absolutely appalling. Very unreliable, and unprofessional.

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