TJ Hughes www.tjhughes.co.uk

Ordered a gazebo on 18th Nov well in time for a party on 2nd Dec. Advertised 3-5 working day delivery. 9 days passed and it's now 27th November and no delivery and no update on the tracking. This company use XDP who are notoriously known for losing or damaging parcels (if I'd known this at the time or ordering I would not have ordered with this company), just take a look at XDP's reviews. Why any business still uses this courier, they are shockingly bad.

Contacted customer service, firstly there is no contact number to speak to anyone, only enquiries by email and then they take forever to reply, so no way of getting in touch urgently.

Sent an email on 27th Nov at 11:09am, explained the situation and that I need the item delivered by Friday that week (3 days time) and need this resolved quickly. I receive a generic auto response from a representative over 24 hours later the next day at 3:09pm stating they've received my enquiry. I respond stating I need this dealt with quickly, and if I am not going to receive the item by Friday then I need my order cancelled and refunded immediately. I also state my concerns regarding XDP that they are a notoriously poor courier and that I have no faith that the parcel will arrive at all. It then takes another day before I receive a response from her. 2 days already wasted.

Even though I had explained that I need the item by Friday and that if that can't be sorted I need a refund, and that I don't trust XDP, he just states the obvious that the tracking of the parcel hasn't updated and is lost, and asks if I'd like a replacement sent which would be delivered in 5 working days with the same courier! Well 5 working days isn't going to get it to me by Friday is it she? Since it's now Wednesday 29th after you've taken 2 days to even response, and I need the item by Friday 1st in 2 days time.

I respond to the email stating the obvious, that sending it on a 5 working day service is not going to get it to me on the day I need it by as already stated in the previous emails. I state that unless they can compensate for the delay by sending it via a next day service using a different courier to get it to me on time, I request yet again a immediate refund and cancellation of my order.

Another day passes and I receive no response. I send a chaser email on Thursday 30th.

And another day passes and still no response. SO now on Friday 1st December I end up contacting my credit card provider and initiate a section 75 chargeback to get my money back (Amex had my funds back in my account in no time at all). Another email sent to the representative stating I've still not received a response and a section 75 chargeback has been processed, and state that negative feedback will be left.

Another 3 days pass before the representative responds on 4th December stating "The refund has now been processed, the funds will return to your account in the next few days. Thank you for your patience and understanding in this matter". The funds are already in my account you clown thanks to the section 75 chargeback as stated in the previous email. No apology, no acknowledgement of the service and no acknowledgement that I stated I'd be leaving negative reviews. Stating "thank you for your patience and understanding in this matter".

Ordered elsewhere cheaper and with next day delivery included free. Was with me by early next morning on the Friday in time for when it was needed.

First time I'd ever heard of TJ Hughes, rubbish service, definitely avoid this lot.

I wish I had read reviews before purchasing from them. Ordered an item a week ago and it has been radio silence. Nothing to let me know the status of my order. Never again!

Ordered clothing on 24th July and 31 days later showed delivered on tracking but wasn't delivered to me.they sent out a repeat order to be told on 1st October I'd signed for delivery still got no items...I have notified the company I've got cctv of both dates proving I've had no delivery. I asked them for the name of their courier company and they said they have their own couriers accordingto my order dhl were supposed to be delivering my order.their solution is to offer me 60%of my original costs because they are out of pocket..IM ALSO OUT OF POCKET everything I've contacted the company I've been dealt with by a different rep.

ABSOLUTELY DISGUTED

Thanks TJs 4 generations of us have shopped with you .Loved the grotto as a kid in the 50's. You always had the best display. Still have a photo of us on your sleigh.

Good luck in new premises

tracked my order for 33 days for it to be dilvered elswere never again

Happy with my purchase 5* great delivery lovely polite driver

Ordered 3 shirts online. Waited 2 weeks and still not arrived. Got on touch with tj hughes and was told they are out of stock, please be patient they are worth waiting for. This company should not be taking money off people for items they dont have

Great customer service. Item arrived within 3 days of ordering it. Good value for money. Thank you ☺

ordered a pair of trainers(first order from them) in size 11 tj hughes sent me a size 8/12. now they want me to pay p+p to return for a refund!. so they make the mistake and the buyer pays for their mistake and ignored my emails asking why I should be out of pocket for their mistake/incompetence a disgusting company in every aspect.

purchased a garden furniture set and it got delivered without any fixings, after a numerous amount of phone calls a month later still no fixings so decided to get my own fixings