Lack of responsibility

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249Barker's review of Littlewoods www.littlewoods-online.com

★☆☆☆☆

“Lack of responsibility”

Written on: 24/05/2020 by 249Barker (1 review written)

Absolutely appalling customer service. Like everyone else has seemed to found they are useless and do not even attempt to resolve your issues. I had a TV Delivered and it had a cracked screen. The box said to be carried by 2 men, was carried by one down a narrow alley which is totally stupid and it's no surprise it was broken. Tried to call but due to covid call times over 30 min. Spoke on FB messenger. Told to contact a company called Pacifica. Spoke to them they said they would arrange a return and call me, didn't call. Called them, gave me a number to give to littlewoods. Gave them this on messenger. Told to do online chat. Chat froze. Called them, told someone would call me to arrange delivery. No one did. Contacted them again on FB messenger. Was told courier arrow XL were not doing pick ups of large items. How is this my problem? They can deliver in the pandemic when lockdown is sticter but not pick up when it's been relaxed? As they damaged the TV it is their fault i want to return it, I haven't just changed my mind. Littlewoods just say not their fault it's Arrows. They said no I can't speak to a manager. I asked why they can't speak to arrow to query why one man was carrying the TV when it should be two and why they cant use another service. No answer just told will be collected when it's collected. This TV was delivered to me broken on the 6th of May. I have bought a new TV off AO who were great so I have a broken TV my living room. It's 55 inch. I don't have space for this with the new TV. Utterly disgusted with their lack of responsibility.

  • Goods purchased & cost

  • Up to a week late

    Delivery

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  • Quality of website

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