HORRIBLE EXPERIENCE - TWO CHARGES WITH NO ORDER! Support is

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js181's review of Klarna - www.klarna.com

★☆☆☆☆

“HORRIBLE EXPERIENCE - TWO CHARGES WITH NO ORDER!...”

Written on: 02/01/2021 by js181 (3 reviews written)

My experience with KLARNA has been a nightmare!

I tried to make a purchase using Klarna on Dec 29th. The website I was purchasing from declined the order, which remained in my shopping cart -- the site wanted me to try another payment method to continue checking out.

I then see that Klarna has charged me the first payment (close to $100).

I try to get online with Klarna's support chat, which takes forever to get back to me. Then, the chat rep only copies and pastes generic answers (at this point it isn't even clear if this transaction went as it was supposed to or if there was a serious error somewhere along the way). He says it will take 5-7 days to remove the pending charge. He is rude, I ask to speak with a superior, which he ignores. I ask again, and he says "He will just tell you the same thing I did so there is no point" and then finally escalates the chat.

Three days later -- no specialist or any chat rep has returned my messages.

To add insult to injury... today, days later... I am charged AGAIN for the first payment of close to $100 with a NEW pending charge on my bank card!

I have spent several hours trying to get this straightened out with Klarna and I had to spent close to an hour on the phone with the original seller website to ensure that the order was not actually placed (they had no record of the order at all.)

I still don't even know if this Klarna "transaction" went as it was supposed to or if there was a serious error, but I do know one thing: In my opinion and experience, Klarna is a WASTE OF TIME, a WASTE OF FINANCIAL RESOURCES with pending charges for an order that NEVER EVEN FINISHED CHECKING OUT and which the company has NO RECORD OF.

At this point I have wasted hours of my time, hundreds of dollars of pending bank charges, and have nothing to show for it except this review and a long chat log of unanswered messages on Klarna.com.

  • two $95 charges with NO ORDER / ORDER DECLINED

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