Don’t ever buy from HOF online

Click here if this is your business
3.0 / 5
51% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

204Flanagan's review of House of Fraser


“Don’t ever buy from HOF online”

Written on: 08/01/2022 by 204Flanagan (1 review written)

I don’t believe that such a company, once renown for it’s amazing Customer Service, can now offer such poor and appalling Customer Service.

Purchased something online from HOF for a Christmas gift and received it defective. Only then found out that there is no contact number for Customer Service to call, only a Webchat (autobot keeps asking the same questions) or online email form. Contacted them via online form and it took nearly a week for a reply or any confirmation that they received my query. I was told to send in the defective items via secure parcel outside a local newsagents. Kept tracking the parcel online and it was collected, so I contact HOF via email. Again no communication for a few days of emailing a couple of times, when I did get an email I was told that they have only received one faulty item not the two that I packed in it’s original packaging. Also not offered a refund to original method of payment but only a gift card to only spend again in HOF (like I would ever want to do that after this).

It has been 3 weeks and several email later I have had no communication from HOF regarding what is happening. All I get asked is that same questions again and again, with 0% progression. I have requested for a manager to call back, but still no communication or call back.

Please do not waste your money with HOF.

  • 2 handbags and a neck massager - £138

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0