I will never buy anything from House of Fraser again

Click here if this is your business
★★★☆☆
3.0 / 5
51% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Nash188's review of House of Fraser www.houseoffraser.co.uk

★☆☆☆☆

“I will never buy anything from House of Fraser again”

Written on: 16/11/2021 by Nash188 (1 review written)

I bought 2 tops, identical except for colour, wore each once then washed them together in a 30 degree wash. One shrank by 4 centimetres, so I sent it back for a refund.

House of Fraser returned it to me, saying that they could find no manufacturing fault and I was therefore not entitled to my money back.

So I raised a complaint and included a photograph of the two items side-by-side as evidence. But they refused to budge, and subjected me to the 'broken record' technique. So I escalated it.
The response from Jan (part of the management team) said "A product shrinking within the wash is not classed as a manufacturing fault.".

So there you have it - House of Fraser does not believe that the Consumer Rights Act applies to them.

And to cap it all, I had to pay the postage to send it back!

I'll give the top to Oxfam.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 4 0