Shocking customer service

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  • Customer Service

  • Quality of website

  • Value For Money

Zarao25's review of House of Fraser www.houseoffraser.co.uk

★☆☆☆☆

“Shocking customer service ”

Written on: 06/09/2021 by Zarao25 (1 review written)

Ordered a Coach bag for my wife's birthday, paid for next day delivery......
Nearly a week on still not arrived.
Customer service contactable only via livechat, either assured will arrive that day, cut off, Hermes blamed or questions about arrival date answered with "?". Has destroyed my view that HOF were a reputable company.
Shambolic at best.

  • Coach bag

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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