No refund for return postage of item wrongly sent to me

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kmPatterson1982's review of House of Fraser www.houseoffraser.co.uk

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“No refund for return postage of item wrongly sent to me”

Written on: 03/03/2021 by kmPatterson1982 (1 review written)

Sadly I received an item in November 2020 which was not what I ordered. I was told that if I returned it I would receive a refund for the item and a refund for the cost of posting the item back to them. Sadly my postage has never been refunded. I was promised that a cheque was sent to me week commencing 7th December, it never arrived. I was promised a replacement cheque week commencing 5th January but that did not arrive. Customer services then confirmed a BACS request on 9th February but that money has not been received by me either. Please can someone refund me the cost of postage that I had to pay through no fault of my own. I've private messaged them on Facebook and emailed them a total of 22 times and 3 months later they have admitted that I'm due a refund but seemingly unable to give it.

  • Jean's £70

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