Terrible customer service & poor quality finish

“Terrible customer service and poor quality finish”

Written on: 14/05/2019 by Tamsin789 (1 review written)

Terrible customer service from Heals.

Purchased the Madrid Dining table and bench from Heals back in January. It took about 18 weeks for delivery, but the finish is poor, it has a big uneven holes and rough parts on the table top. The surface is so uneven that we can't put glasses down on the problem areas without them toppling over.

We called Heals immediately and sent numerous photos of the table. We've spoken to three different customer service advisors and exchanged over 20 emails and have been waiting for a Heals technician to call us to arrange to look at it for the last 2 weeks. When we chased it up again today, they have decided today that we live too far away to send someone out... so we're still waiting for a resolution.

Not the service you expect when you've spent £2500 on a table and bench! We will never buy from them again.