Shocking service - click & collect

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Chrisjordanuk's review of Debenhams www.debenhams.co.uk

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“Shocking service - click and collect”

Written on: 27/05/2018 by Chrisjordanuk (1 review written)

I ordered a suit online via click and collect at the liverpool store.
The suit was for a wedding and was due to arrive the day of the wedding. It never arrived. The store couldn't tell me when it would arrive either.
I wasn't allowed to cancel the order and swap it for another suit from the store. I was told I would have to buy another and wait for a refund.
The store staff weren't interested. I complained online and received a similarly disinterested reply. Basically "your suit will be there in a couple of day - take it or leave it"

Utterly abysmal service. No wonder they are struggling,

  • Suit £95

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

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