A company this a Law unto themselves

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★☆☆☆☆
1 / 5
From 2 reviews
0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Branshaws - www.branshaws.co.uk

★☆☆☆☆

“A company this a Law unto themselves”

Written on: 08/07/2021

Caution, This company sells goods online but when they are faulty and returned they do not refund postage costs incurred in the original order.
I believe this not correct and against the distant selling regulations of which they have to comply with being a UK based outlet.
Yes they refunded my costs incurred to return the item eventually but this is correct procedure anyway.
If an item is faulty and a return is agreed which it was in this case and we was told by a staff member all costs would be refunded but they have gone back on their word despite emails stating the P&P refund was being processed.

  • Value For Money

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Embeepeewee's Comment

Written on: 20/11/2021

Hi. I've never used this company before and based on this comment was not going to progress with my purchase. However, having been on the site, it clearly states

"If you do need to return a product for a refund, please post it to the following address within 90 days of receiving your order, don’t forget to include your name, address and phone number. Original postage and packaging cost not included and the cost of returning the item is your responsibility. ...... RETURN ADDRRESS ........ in Romsey. Hampshire:"

This is not to say that I'm going ahead as there's still further rearch to complete on the company etc.

Not quite the same, but 'caveat emptor' springs to mind. Before buying anything, do the RESEARCH. Screenshot everything or take pictures on your mobile and pay using a credit card for the insurance you get. And if it doesn't feel right, don't do it!!

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Chiltern47's Comment

Written on: 22/11/2021

Your response is nonsense and nothing to do with the situation!! Don't comment unless you know the facts.

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