Beware Amazon.co.uk ripping off Customers

Beware Amazon.co.uk

I ordered an item costing £985 from Amazon in December 2022. I received it the next day but it was the incorrect item. It was missing an item out of the box. I contacted Amazon immediately. I was told that I would have to return the item for a refund they could not send the missing part or exchange it. I arrange with them for their courier UPS to collect the item, UPS collected the item I was given a receipt for this. About a week later I received an email from Amazon claiming that I had sent them back the wrong item, they claimed it was something completely different, they are unwilling to tell me what they claim I sent them and have told me that they have disposed of the item. They are completely refusing to refund for the return and will not listen to anything I have to say, their customer service is totally useless. I have explained so many times that I did send back the correct item and it must have been tampered with somewhere along the return process, either with their courier or at the Amazon warehouse, I have now been left with nothing. I have contacted my credit card issuer and I waiting for the decision. Surely Amazon cannot get away with treating their customers in this way, as it was their courier who collected the item not mine, once it left my hands it was under their care. I would urge anyone to think twice about ordering a high value item from Amazon, just in case they have a problem and have to return it, you could end up in the same situation.