Impossible to get past the robotic questions

★★★★☆
3.7 / 5
73% of users recommend this
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Finntd54's review of Amazon - www.amazon.co.uk

★☆☆☆☆

“Impossible to get past the robotic questions”

Written on: 21/05/2022 by Finntd54 (1 review written)

If you want to ask them a question that isn't immediately obvious to the algorithm they use, you end up at some kind of dead-end where you can neither go back, nor progress. The process is extremely frustrating and unproductive. If you leave the website, then come back and try to start again at the beginning, the algorithm relentlessly sends you back to the dead-end point which you reached 'last time around'. If you want to look after your mental health, I would recommend that you don't even bother to start the process. Just take a deep breath, go for a walk, and find a way of using a different retailer. The process is designed so that you never, ever get to speak to (or chat with) a human being.

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