The Feather Emporuim - www.featheremporium.com Review

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Martin_Germany's review of The Feather Emporuim - www.featheremporium.com

★☆☆☆☆

“I made an order from Germany in October 2020 for...”

Written on: 08/10/2021 by Martin_Germany (1 review written)

I made an order from Germany in October 2020 for aubout 223 USD.
The items got stuck at the customs and they needed some information from the dealer, so I tried to get in contact with the person I dealt with.
As I read in other Forums, it is nearly impossible to get in contact with him if there is a problem, and it was the same thing in my case. No answer over weeks.
So the items were sent back to the shop and this was lasting very long, because the shipping was delayed because of the Corona-Problems.
In January, I started a claim over PayPal, because I wrote several times to ask him, if the package got back to him, because I didn't get any information from the post offices in Germany and USA. Like a little wonder, he answerded the claim and told me, that all this wasn't his fault and that it wasn't right, to start a claim. He hadn't heard nothing from the package and because I don't wanted to be unfair, I thought that I will not pursue the PayPal claim further. That was a big mistake, because a claim over Paypal is the only way to get contact to him.

So in March 9,2021 I got the information from USPS, that the package had been delivered back to The Feather Emporium. Since then i wrote so many E-Mails to the person I dealt with, but never got an answer for a single one of them. For sure I would accept, that the costs for the shipping would not be refunded, but of course I haven't got a single Dollar back, so The Feather Emporium have over 200 USD.

I am very sad about this behavior and it hurts me and my family that the money is gone for nothing.

As I read in many other forums, The Feather Emporium is a good shop, if everything goes fine. But if you have just the smallest problem with your order, you stand alone and never get helped from them. I think the circumstance, that I am from Germany, increases his ignorance.

It's a shame and I wouldn't recommend that shop to any other customer.

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