Delivery charges

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Finneganbq1988's review of Sew & Sew


“Delivery charges”

Written on: 12/07/2019 by Finneganbq1988 (1 review written)

I ordered a kit with free delivery which arrived quickly. I was disappointed because it was not the quality that I had expected, so I returned the item using the Freepost label provided.

The refund arrived quickly, but a delivery amount was deducted from the return. I had not expected a delivery charge because the item qualified for free delivery and the return was Freepost, and nothing that I received from Sewandso after placing the order made any mention of a delivery charge.

I'm not saying that returns shouldn't incur a charge, but I don't think I am being unreasonable in expecting to be advised of a charge before it is made.

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