Maries Cross Stitch Reviews - www.mariescrossstitch.co.uk

★★★☆☆
2.9 / 5
44% of users recommend this
  • Customer Service

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  • Value For Money

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Maries Cross Stitch - www.mariescrossstitch.co.uk

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Latest Reviews

★☆☆☆☆

“Wouldn't use again.”

Written on: 03/08/2021 by Nathanael107 (1 review written)

I ordered several cross stitch kits online. After a long wait, I received an email to say that they would not be able to get hold of one of the items. I said that was okay and they refunded me for that item. I continued to wait for the other items to be dispatched. I then received another email to say that there was a delay with one of the items, and that this was highly unusual for them. I continued to be patient and waited. Today I sent an email asking for an update, and I received a rather… Read Full Review

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★★★★★

“EXCELLENT SERVICE ”

Written on: 29/04/2021 by SantosMunoz (1 review written)

I have placed several orders with this company in 2020/2021 and have nothing but praise for them. I was waiting for one specific tapestry wool for 6 months (all remaining order received) and it still hadn't come (not made in UK I assume)so i asked them to swap for the equivalent in another make - they have done so no problem at all even though the replacement is actually slightly more expensive. Placed a large order for more tapestry wool's and 2 were missing - emailed customer service - both… Read Full Review

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★★★☆☆

“Customer service rubbish”

Written on: 30/03/2021 by Ulises176 (1 review written)

I ordered my mum a cross stitch pre printed tablecloth, arrived very promptly, could not fault how fast it came. Kit was intact with everything needed. Took the tablecloth and the chart out of the package, chart does not match tablecloth preprinted crosses. Subsequently we found out if you hold the chart up to the mirror it’s the right way round and matches the crosses, I’ve tried taking photos of the chart and flipping it so it’s the right way round, but sadly I failed. My sister has… Read Full Review

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★★☆☆☆

“Buyer beware!”

Written on: 10/03/2021 by onLove26 (1 review written)

Ordered some items over the phone with a very helpful member of staff. I was very clear about what I wanted and appreciate that telephone ordering without a picture of the product can be difficult. Items arrived and were unsuitable. I returned them at my own expense. So far, so good. Then discovered that the refund did not include the postage I HAD PAID already, even though Consumer Law says it should. Make sure you 100% know what you are ordering!… Read Full Review

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★★★★★

“lost wool”

Written on: 17/09/2020

In Sept of 2015 I began tapestry, but a house move intervened and some of my wools went missing. Friends gave me bits and pieces, I acquired new tapestries, but I want to finish one I started in 2017....could I find the wool, NO. This March, semi shielding because.. Doctors, shopping. I tried again to finish my Leghorn Cockerel only to find in August I had no pink for the border or the the cockerels plume. I searched the internet and found my tapestry..but it was along time ago..what hope of… Read Full Review

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★★★★☆

“Good service ”

Written on: 20/07/2020 by SewingQueen5 (1 review written)

I’ve used this business before and been pleased with the service. Ordered a kit, waited 4 weeks, didn’t receive, contacted them to query, was sent an email informing supply problem I could wait or change order. I opted to change. After almost two weeks I got impatient and emailed. Received a prompt reply informing me item already posted. It arrived today, 3 days later. The supply problem and delay was out of their hands. I am very pleased at how they handled my purchase and have found them… Read Full Review

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★★☆☆☆

“7 weeks and still waiting...”

Written on: 09/07/2020

Placed an order on 20th May. Received incorrect item. Emailed them and was told it was "a simple pulling mistake " and the right item would be sent out immediately. Heard nothing more until 12th June when I emailed again. Apparently item was out of stock. Emailed on 8th July asking for refund as I have been waiting 7 weeks for them to fulfil my order! Have had no response to my refund request. Will definitely avoid this company. Customer service is appalling… Read Full Review

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★☆☆☆☆

“Still waiting on order”

Written on: 24/06/2020 by Telbel1 (1 review written)

I placed my order 23/5/20. My order was partially despatched over 3 weeks later. It has now been 33 days since I placed my order and I have not received a single item I ordered yet. I will not order from this company again… Read Full Review

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★☆☆☆☆

“Totally disappointing ”

Written on: 19/06/2020 by Bunion56 (1 review written)

I too wish I had found this site before ordering. I ordered my item on 19/3/20 and paid. I have rang them no reply and they haven’t replied to my email asking for a full refund. It said it was in stock for immediate delivery obviously it wasn’t I think nearly five weeks is ridiculous they don’t deserve any customers at all. I am taking this further as I don’t think what they are doing is legal in anyway. If you are thinking of usIng this company DONT Thank goodness I only spent a… Read Full Review

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★★☆☆☆

“Still waiting for order”

Written on: 02/06/2020 by Joff (24 reviews written)

I wish I had read these reviews before placing an order. Order placed and allegedly de patched the same day according to emails. 10 days later, I contact the customer services. The reply, without any apology, states that Royal Mail are taking Slightly longer and h op efilly I will get the items soon. Firstly, slightly longer is untrue as still not arrived, especially as all other orders coming by Royal Mail are perhaps 2-3 days longer and lastly, thus company chose Royal Mail and charged for… Read Full Review

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★☆☆☆☆

“In the past I have spent hundreds and hundreds of...”

Written on: 16/04/2020 by Ejm84 (1 review written)

In the past I have spent hundreds and hundreds of pounds with this company and I’m never really had a complaint about them, i received excellent service and I was happy with their services, until recently even with this pandemic that’s been going on I tried to be as patient as possible but a few weeks ago I had made an order and I still haven’t received it so I sent various messages through The message centre on the website, the reason why I was sending messages this way was because I… Read Full Review

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Was this review helpful? 7 1
★☆☆☆☆

“Rubbish service ”

Written on: 01/03/2020 by Cat3110 (1 review written)

I went to look for a specific lanarte sewing kit I wanted so looked at various UK based companies, as I didn't want the hassle of buying overseas. The website made out the kit was in stock so I ordered it from Marie's. I ordered Wednesday and by Friday the order was still not dispatched. So I rung them up (which was not easy as they hardly answer!). They said they had to order it in, which was not shown on the site like it is on other websites. They said to expect it by Monday. Not only was it… Read Full Review

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★☆☆☆☆

“Service not good enough”

Written on: 23/02/2019 by Madcrosstitcher (1 review written)

Seen in a magazine a Shih tzu cross stitch thought it would be great for my friend for her birthday so purchased it so then I could stitch it for her and get it professionally framed ordered item on 11th February still no cross stitch kit say they have problem with supply and none available and don't know when it will be delivered. This is not good enough I've asked for a full refund and cancelled the order and will now have to find something else for friends birthday certainty will not be… Read Full Review

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★★☆☆☆

“Very disappointing. There are plenty of better suppliers.”

Written on: 08/01/2019 by EvangelineForbes (1 review written)

My order was accepted and my money was taken but Maries Cross Stitch did not have item in stock neither did their supplier. I was not told of this at time of ordering. I was sent an email advising me that my order status was 'being shipped' then a week later I received another email advising me that my item was not in stock at the suppliers. I emailed Maries Cross Stitch and advised them that I was seeking advice from a solicitor as to whether accepting payment without being able to fulfil an… Read Full Review

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★☆☆☆☆

“Still awaiting my order, not happy.”

Written on: 26/11/2015 by DavinBaird (1 review written)

Ordered from here because it promises a personal service from a family run business, but have been messed about, told my order was posted when it was not, and at this point am still waiting. I will certainly not be returning for any more orders… Read Full Review

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★☆☆☆☆

“Cannot complete order”

Written on: 07/03/2015 by Nonen (1 review written)

I have placed an order but cannot pay for it..... Website will not complete. Transaction I hope I have not ordered 10 times! Very disappointing… Read Full Review

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★★★★☆

“ordering”

Written on: 26/08/2014 by sgrhoades (1 review written)

I want to order gl5092. I filled out the information required and wanted to pay by debit/credit but could not fill out the information. I want this kit very much. can you help me?… Read Full Review

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★★★★★

“Service”

Written on: 15/05/2014 by McCain348 (1 review written)

Great Service ! Brill communication Great product Arrived super quick Thank you… Read Full Review

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★★☆☆☆

“good price, terrible delivery”

Written on: 29/03/2014 by paulevansdirect (1 review written)

Three weeks to deliver, not good enough… Read Full Review

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★★★★☆

“Can't fault your service.”

Written on: 27/03/2014 by joseph16 (1 review written)

Can't fault service or the variety of stock. Excellent. I keep coming back for more as I can always find exactly what I want. Thank you!!!!!… Read Full Review

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