Hobbycraft www.hobbycraft.co.uk

I purchased a few goods from the Telford Store and the colleague there who served me was very polite and I feel she deserves recognition.

She smile politely and was very polite in her conversation at the checkout . And wished me a good evening .

She is one of the best staff you have she helps with anything you need done

I was blown away by the high standard of customer care given to me at the Wychbold store.

He went above and beyond my expectations and made my day.

What an absolute gem of an employee.

Went into one of my local stores to return a couple of items, the items were edible and not refundable (which I had simply forgotten) The staff at the till informed me of this and, I took my items and left but as I walked out I could hear the staff mocking and laughing at me. I'm not usually the type to complain or care, but I had had a very bad week mentally and was very upset by the staff's behaviour, never going back.

Went into Hobbycraft and it was freezing….they had couple small heaters in there been like this for a while.

Felt so sorry for the staff having to work in very low temperatures which is unacceptable in this day and age.

Please put this right because other customers are going to complain like me and will stop shopping in there

Please look after your staff….

I've been over to Gateshead Hobbycraft every week for the last 3/4 months now and everytime I go to buy loose beads from their Pick and Mix and other jewellery findings there is never any stock in. I've asked a number of times when are you getting some beads in stock with no sensible reply e.g "might be in stock next week or in a couple of weeks, don't know". I took a couple of photos today to show all the empty compartments where beads should be, (exactly the same as last week and the week before and the week before that), but this review centre doesn't have an attachment upload. Hobbycraft would be better off discontinuing their jewellery beads and findings range altogether and then customer's won't have to keep going back to check if they're in stock every week for months on end.

I placed an order as an international customer with Hobby crafts and paid directly via the hobby crafts site. The order was charged for the items as well as the international courier fee which was also paid for. However when the packages arrived in my destinations country, when checking almost 90 items from the order were missing. When the order was dispatched there had been no indication stating a refund or a back order of the missing items. Sadly when the package arrived the duty was changed on all the items orders which is also loss. When checking on this with Hobby Crafts customer care they just kept say sorry send an email or send an inquiry through contact us inquiry and they will get back.. Which to date there has been no response at all despite it being more than 48hrs. When called to complain of this the hobby craft representatives they just said sorry it handled by GlobalE and we cant help you with that.. Its rather ridicules to get a response as such for me as a customer, I do place my order direct with hobbycraft.co.uk and not through some third part website. Hence the responsibility of my or if at all any order placed by a customer should be the responsibility of hobbycraft.co.uk. Its a rather discussing feeling to experience as an international customer where over GBP 331.00 worth of products (90 items to be precise) just go missing from a paid order and not to even have a response back. Which is left to believe that the so called partner GlobalE is taking money from genuine customers. Definitely wouldn’t recommend hobbycraft for international customers. Unless you want to be cheated on.

Purchased helium and balloons for a 30 th party spent a few hours filling after we managed to get it open with a pliers sticking on the words, got up in the morning all flat waist of money would not recommend hobbies craft would not get involved with sorting the problem disgraceful after spending over £64

The Hobbycraft soft toy filling 'Hi-Loft polyester' by far the best toy filling I have found. It forms a soft yet firm filling with no lumps, the latter often happening with alternative products. I would use no other product having discovered the Hobbycraft item.

Highly recommended.

As a first time buyer I was very disappointed. I thought I'll treat myself to some nice chunky yarn with the 3 for 2 offer. Unfortunately, I did not get value for money as the quality was just awful. All the 3 balls of yarn had knots, a lot of splitting and even some of the fiber was cut and it was hanging loose from the rest of the yarn, not to mention how much it was getting twisted while working with it. Customer service wasn't of much help either, even with photos as evidence . They just said the knots are normal but did not address the rest of the problems. I worked with better yarn for half the price. After all that I will not be returning to Hobbycraft or trying their other products.