Eurocosm www.eurocosm.com

How strange. Nostalgic=Images website and advertisements are identical to Eurocosm.

How strange, just like Eurocosm they advertise goods claimed to be in stock and even offer a 24 hour delivery service.

In my case they sold me a Hi Fi System advertised as ex stock, and then five days later told me that it would not be available for another month.

I am now trying to obtain a refund.

Companies like this are best avoided.

Remember the trade name NOSTALGIC=IMAGES as they are Eurocosm in disguise.

I ordered a replacement part for a trampoline from them, via their "jumpking.co.uk" website. The website described it as "in stock" of which more later. When I'd received no updates after a week, I tried calling them. To anyone considering this step, my advice is (1) only between 9 am and 11 am on weekdays, and (2) have patience. LOTS of patience.

I went the email route instead, and received a reassurance that they were expecting new stock that same day and would send it on. Days passed and nothing happened.

I tried phoning again. The number either (1) cuts you off after one ring, or (2) tells you that they're only going to answer between 9 am and 11 am, a message that it repeats three times before a different voice says "Viele Dank, auf Wiederhohren" (Thank you and goodbye, in German), or (3) tells you (again in German) that the number is sadly unavailable. Finally I got through to someone, who finally admitted that the required part hadn't come in and that the next shipment was in severaldays time. I requested a refund instead.

In conclusion: This seems to me most likely to be a re-shipping operation, that is, they carry no stock at all, and merely take a cut for passing your order on to someone who does. It's also worth noting that they are not the manufacturer, they are a re-seller, and not even the main one in the UK.

The level of customer service is appalling, communication is non-existent, claims about items being in stock or times when they can be shipped are false. Avoid this company at all costs.

I ordered a C.Scope metaldetector for a very competive price. This was send in 4 or 5 days to the netherlands.

The original box was not really suitable for international post and a bit damaged. I send Some pics of it and received very fast a mail with apoligies. Notting inside was damaged so no problem.

One part was not in stock, I received a mail that this was send later. After two weeks I received the mail iT was at the post.

For me the communications was fast and good. Shipment was fast. Good price.

Curieuse société avec un numéro pour la france qui ne répond jamais. j'ai commandé un détecteur de métaux et je suis débité de suite pour apprendre quelques jours plus tard que le produit n'est pas disponible. Mail de la société qui va me rembourser et je surveille tous les jours mon compte sans rien voir arriver !!! J'attends encore quelques jours puis ce sera une plainte à la gendarmerie !

Still waiting to receive my order 11 days later! They've answered the phone once and responded to one e-mail, since then i've been ignored, i'll be going to my credit card company to get the money back because I can't see them refunding me as I've requested, keep your money and your sanity and stay away from them, order from a more reputable company.

We ordered a 12 foot tramploline cover. When it arrived there was no way it fits a 12 foot trampoline. Much much too small and was no good. As it was not as sold and not fit for purpose i asked the company to repay my postage. After many emails the person I dealt with finally said yes, so i returned the goods recorded delivery. I got my refund but not my postage as promised. I am going to report them to trading standards as they are mis-selling goods and claiming the cover fits the whole bed of the trampoline and any trampoline. This is not true

First of all this shop claims to be active in Germany, Austria and Switzerland. If you call the number displayed on the site, you will figure out that an english speaking answering machine tells you that today is some day in September 2015 and that the telephone will only be answered from 9 to 11 am, but more about that later. So I hit the order button for a "Firelamp Flame Light" and paid the amount displayed in EUR by online banking the same day. In the description it says that they looked at a lot of products like this and this one is the best they have ever seen. Ok, one can argue about what makes a good product.

After paying the amount I got an e-mail telling me that there were € 8 missing and that my bank probably took a commission. After trying to call these people several times during their "office hrs" and after I was sick of all the arguing by e-mail I put a € 10 bill in an envelope and sent it to the address in FRANCE they have given me.

Finally the lamp arrived with an ENGLISH PLUG. Now, these things you can really use in England only! (Welcome to eurocosm.com Deutschland, Austria, Switzerland)

! There is no company registered under that address in Germany they display

! If you "sherlock holmesly" figure out the phone number of that address they don't know about a company being registered there.

! They never pick up the phone

! The product is let's say not what you expect for the price you pay

Had been trying to reach the UK office to place an order, prior to seeing these reviews!

Have not been able to get a response from the phone line.

Glad now as I haven't got invoved with them.

Would suggest others source product elsewhere.

What everyone says is true...Only reply to emails VERY early in the morning, with purposely short responses which do not answer your query. Telephone answering machine permanently says line is being upgraded and they can't take calls.

Ordered new trampoline net poles, received ones for wrong model which did not fit. Was told via email that although the label says they were for a different model, they should fit and that my trampoline was clearly smaller than I said it was??!!! I phoned a 'reputable' company who confirmed that the poles sent would not fit my trampoline.

Little chance of getting my money back from this company so will have to use MasterCard Chargeback. AVOID...trade under many names, so be careful!

Do NOT trust this company. They lie again and again. They advertised and promised next day delivery for my son's birthday present. They did not deliver on time. It took them over a week to deliver it. I had purchased another and then they refused to return my money after i returned the product unopened.