Email have a harsh tone

Click here if this is your business
★★☆☆☆
2.2 / 5
30% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

365Roach's review of Crafty Capers www.craftycapers.co.uk

★☆☆☆☆

“Email have a harsh tone ”

Written on: 15/12/2021 by 365Roach (1 review written)

I have ordered several times, the last order came wet and the Christmas picks were damp. Taking pictures of damp items is not easy. However I sent the pictures of the box wet as soon as the delivery arrived.

I have emailed several times, to be told not to keep emailing. Wanting further pictures. No apologies.
“ what is the exact problem “
Not interested in customer service, the time of the emails is not customer friendly.

Not even apologies or replacement offered.

Poor service would never order again, they clearly not interested!

Extremely disappointed. I would not bother placing orders with a company that have no customer service skills. I never tight reviews but felt I needed to advise others.

Tones on emails are awful!

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0