Abysmal Customer Service

Having sent my All-in-)ne PC for repair, together with the recovery disks, I received it back without the recovery disks.

I spoke to their 'customer service' several times & eventually got to speak to the Knowhow desk at my local PCWorld. They spoke to the repair dept & I was told the disks had been lost!! They promised that they would arrange for new disks to be sent. This did not happen and after another several times of trying to get my disks back, I eventually wrote to the customer service Director on 24 Nov 2015. I then wrote to the CEO,  to further my complaint on the 7th Dec., This elicited a response from their head office CS, someone called Yasser, who said that they could not get replacements & that I should buy a replacement & bill PCWorld. I was amazed that they expected me to purchase the disks myself!

I again wrote to the CEO on the 12th Dec., but have yet to have the courtesy of a reply.