New laptop wih faulty hard drive 3 times,still won't replace

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PC World www.pcworld.co.uk
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bohc's review of PC World www.pcworld.co.uk

“New laptop wih faulty hard drive 3 times,still won't...”

★☆☆☆☆

written by bohc on 23/10/2015

Bought a Toshiba laptop sept 2014. By Nov 2014 it wouldn't work. Repaired under warranty by pc world - faulty hard drive. Asked for replacement, as 'not fit for purpose' when sold. Declined.
April 2015 broke again. Again replaced hard drive. Couldn't give a new laptop as that would be Toshiba's decision.
Stopped working again Oct 2015, just out of warrenty....apparently I now have to pay to determine the problem, and dependent on outcome, I may, may, get money off or repair.
PC Worlds customer service in store is unhelpful and uncaring. My laptop was only fit for purpose for 2 months and since then has not worked properly.
A replacement would surely be the most positive move to maintain my faith in them, and their customer care.
I will never recommend and will pass my story on whenever possible. For a massive conglomurate, there is no evidence that you put the customer first.

  • Toshiba laptop £400

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