Discussing

Today I received the worst costumer service I have ever had..... I went into PC world Hull store at 1030 this morning, I purchased a HP laptop, along with antivirus program. I paid to have PC world install this for me, was told to return to store around 130-2pm to pick up the laptop. When I returned it was not ready. I waited patiently for an hour, for it still not to be done! When I said I wanted a refund I was told I COULD have by two members of staff.... When my partner returned with card we purchased the laptop with, was then told no we could not have refund. One member of staff denied ever saying 'yes, okay' to me. I was made to leave store with the laptop, with the antivirus software NOT installed. I was spoken to in a manor nobody should be spoken to and treated with so much disrespect. I have to now finish installing the software myself, seek legal advice, and wait for complaints department to phone me back!
I will never again use PC world.