Reserve, confirm, travel 60 miles - no stock

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PC World
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Angel161's review of PC World

“Reserve, confirm, travel 60 miles - no stock”


written by Angel161 on 06/09/2015

PC not available locally, store said stock at store 30+ miles away. Came home & reserved yesterday. Confirmed order, no other contact (they had phone & email numbers) so we went out to there to find no stock available. Person said they had 2 in store, but both on display & cannot sell, no other stock. Spoke to manager who said this is a known failing with the reservation system & it happens frequently!
Wasted morning, wasted fuel, & pathetic customer service. Why would anyone trust a PC & software retailer who cannot even manage it's own stock control system? How simple does it need to have it on display & can't sell it, well hello, it's not available stock then is it??
Oh, and don't even try customer can't get through even after 10 attempts.

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