PC Specialist www.pcspecialist.co.uk

I ordered a custom-built desktop PC for my wife, and she is absolutely delighted with it, thank you. I chose PC Specialist because the website allows you to choose many components with ARGB lighting effects, and a transparent case. The only issue was that the foam insert for transit that was inside the PC, had moved the graphics card support bracket so that it was touching a fan of the graphics card, causing fan noise. I was able to swing the support bracket back to its correct position supporting the graphics card, and the fans are now quiet. The PC now works very well.

I ordered a high end machine and recieved in roughly 2 weeks and was very happy with results, would recommend and order again in the future.

Progress steps and info on my whole build all the way through until it was delivered. I can’t thank them enough to be honest!,great price and very professional company.

extremely well build, cable management is perfect looks amazing

I chose PCSpecialist because their finance options made it possible for me to afford a custom-built PC for work, and the ordering and build process itself was quick, clear, and easy. That part of the experience was very positive. On the support side, the staff I’ve dealt with have generally been polite, helpful, and knowledgeable when I’ve spoken to them so no complaints about the people in tech department. Unfortunately though, I’ve had to speak to them far too often which has escalated to other departments where the experience has been disappointing. Since early on my PC has never truly run properly, and over three years it’s been back to them for RMA twice already both times leaving me without a working system for weeks, only for the same issues to crop up again. In between, I’ve had to replace parts myself just to keep it limping along and multiple calls to tech to be given diagnostics ideas and instructions for me to carry out . Now that the three-year build warranty has expired, I find myself having to fight just to get them to take responsibility and fix what I’ve been saying all along —while they frame anything they offer as “a goodwill gesture” rather than owning the long-term faults. It feels like they’re sticking rigidly to the legal minimum obligations rather than simply doing right by a customer who’s clearly had a lemon from the start. Bottom line: if you know your way around PCs and are happy to diagnose and fix issues yourself, you’ll probably find them fine. But for the average or casual buyer who just wants a reliable, worry-free experience, I honestly couldn’t recommend them.

Recently configured and purchased a laptop from PCSpecialist. Process was nice and smooth with plenty of configurable options. The laptop arrived very well packaged, happy customer here, would certainly recommend.

Order a new PC for Flight Sim easy ordering online with updates throughout build and shipping. Very good service. This is my 3rd pC and always been a great experience.

Did 1 day dispatch, pc was built, tested and sent within 2 days got it for the weekend and in great condition no demages to the box at all

I first used PC Specialist years ago for a bit of a gaming powerhouse laptop, it was a superb bit of kit and it lasted me for such a long time. The experience of using the website was good, and delivery time was quick. Fast forward approximately 10 years, and I was feeling the need for an extremely beefy new gaming pc. I've built my own desktop gaming PCs for over 25 years, but work has been so busy lately that I just didn't have the energy to build another. I remembered the experience I had with PC Specialist previously and jumped on their website to check some prices. I had a 5080 system in mind, with a 9800X3D and 64gb of ram. When I started with the custom options I was pleasantly surprised to see the vast number of cases I had available to choose, but even better (and a bit of a genius web design), if a component I chose didn't fit the case if get a warning telling me so. In the past I'd spend hours having to check size compatibility with a self-build. I spent the extra money to get a priority build, so that I'd receive it sooner. True to their word the build was really quick, and I even received an email providing a 360° view of the PC once it had been put together. My concerns about cable management went straight out of the window, they did an incredible job, from my perspective it felt like it was somebody building their very own pc, it had that much care put into it. Upon arrival everything ran smoothly, no hiccups, no issues, no need to phone complaining about anything. How often can you actually say that now about things you buy online? As PC Specialist give you an exact breakdown of the parts used, it's easy to go online and price them up as though you were going to build it yourself. When I did I was very happy to see that the actual difference between myself or them building was extremely reasonable. An amount I was more than happy paying to save me time and effort. Does this mean the end of my hobby builds that's been going for over 25 years... I think it probably is. They took the headache out of getting a new system and delivered something that I'd be proud to have built myself. So thank you for being a business I can trust, you've got yourself a continued repeat customer.

Ordered a laptop through pc specialists did what they said they would order came quick enough just not within the delivery slot even though I paid £100 for faster shipping. Things were resolved fast. Will use them again