Overclockers UK www.overclockers.co.uk (Pre February 2012)

Absolute joke I don't know where these positive comments of come from must be employees from overclockers because they are full of lies and bs example the website looks good prices are reasonable but as soon as you order something it all starts to go downhill I ordered the GTX 980 Ti £580 ordered early hours of Thursday morning expecting to get it on Friday but guess what nearly a week later still nothing I did find them on 2 occasions with empty promises that it would be delivered the next day that was bs phone them today because they have decided to send me an email saying they are refunding me which has totally baffled me as I have been waiting to receive my goods the reason for that being ups decided to return it to them with no answer why more bs I'm absolutely fuming they have cost me time and money another example I ordered a monitor from them before and when I purchased it it did say on the website at least 10 in stock but after a week of no delivery iPhone them up only to be told there is none in stock so I had to wait another week it's always the same with this company probably the worst company in the UK to deal with it's an absolute joke it should be closed down and they should all be sacked because they don't know how to treat their customers they lie to you and give you the runaround absolute joke I strongly advise you not to order anything from this company

Great customer service from OCUK as always, I had a broken MSI 280X and OCUK collected it from me, sent it back to MSI on my behalf and returned a replacement again all free of charge. Highly recommended and special thanks to the advisor for sorting it all out :)

Overclockers UK always go above and beyond with support, I buy with confidence from Overclockers UK as I know that the after sales support is second to none.

I have been buying from Overclockers UK for many years and will continue to do so for many years to come. All of my orders come on time and well packaged. The free Haribo is always welcome as well! :)

The person we dealt with in particular has been helpful with a recent support case I had open, and as usual gave excellent support. Thanks!

I've bought a number of things from OverClockers UK, in fact, almost everything computer related I buy from them, including my computer itself (Titan Goliath).

The card arrived one day late and I was refunded the P&P costs for that which satisfied me. The card it seems was faulty, they RMA'd it for me and it was returned unfaulty. I'm still awaiting further results as to the truth of these matters since everything points to a faulty card, OcUK says it is not.

However, I've had pretty good customer service throughout. I've been using the forum and webnote, I'm unsure how they are over the phone, but through these services they have been okay.

I'd give OcUK 4/5. Except from this card I've never had a problem. I love their website, I find it far more user friendly than most other companies and I think it just has a nice look and feel to it, it's what attracted me to OcUK in the first place. The products are usually very good and prices are mostly cheap. On top of that they have a friendly, active community on their forum.

OcUK are truly awesome, their Customer Service and Website is really 2nd to none. They are always available via phone or forum and can almost always answer your questions.

Their shop have one of the widest ranges in the UK and they actually do deliver when they say they will.

I've used OcUK loads of times over the years and ultimately the only reason that I've not done has been because a normal retail item could be sourced elsewhere cheaper.

However, the supplied products are always in great condition and they have an amazing relationship with their preferred courier and that helps when things do rarely go wonky.

After-case is fantastic.. whether its a dumb question like "I've just ordered a CPU, where does it go".. or more complex advise about Overclocking or water-cooling.

The online forums have a good level of community driven guidance as well as employee input.

If your looking for things, that are a little beyond plugging it in and going.. then OcUK will look after you long after your purchase.

Ordered this card via buy now pay later and got approved instantly, the goods were despatched the next day once signed documents were recieved and i recieved the card within 1 working day of this happening.

The customer service via there website is second to none imho, and theres lots of usefull information and helpfull people on there all day every day!

After 10 days the price dropped and they refunded me the difference what a service! I would highly reccomend them and use them again in the future. A*******

Pathetic, incorrect info on website, customer service are too busy blowing smoke up each others asses to help out. Never again!!!

I love the OCUK website. It is just simple and straight-forward. It allows me to quickly price up options and browse.

Recently purchased an Hazro IPS TFT, Asus P8Z68-V GEN3 motherboard, Antec H20 920 cooler and HyperX Genesis memory from Overclockers Uk.

My experience with the Overclockers Uk customer services has been excellent.

The initial TFT sent had backlight bleeding out the box and I filed a webnote requesting an RMA. They requested some pictures to confirm, this was expected and allows them to assess the actual fault, so not a concern for me at the time. Once pictures were uploaded to confirm the backlight bleed, they were quick to issue an RMA number. After a short discussion via webnote they even offered to have their courier collect the TFT and send out a new replacement which was great gesture (though it was within the first 7 days and faulty out the box so expected but communications exchange and RMA experience was hassle free as it should be for genuine cases). Picked up next day IIRC and replacement arrived with me a few days later.

My second purchase was for the remainder of the items, motherboard, memory and cooler. With the motherboard I'd made a rash decision to purchase a LGA1366 chipset and few hours later had changed my mind after concluding that LGA1156 Sandybridge platform was more future proof and would serve me better in the long term. After a late post (post midnight) in the Customer Services subforum I had a reply from 5UB early next morning acknowledging my request and stated he would update the order and duly refunded the difference between my alternative selection on both the motherboard and memory components. In addition I didn't lose out on the free delivery offer that had expired at midnight before.

Again components were despatched on the the same day and I'd received them the next.

I would prefer free delivery on say items above a certain price threshold rather than it being a privelege only for loyal forum member especially if you are not a heavy poster. That would tempt me and I'm quite sure many other customers to purchase more frequently or exclusively from them rather than shopping around and increase their return customer base.

However they do have competitive prices and up to date inventory of items and constant daily/weekly special offers and frequent new item/stock special offers at a much reduced price, so ideal for those who are keen to purchase latest products.

An excellent service and product range. Their site is easy to navigate too and a lot of effort, both in technical configuration and management building rapport through frequent interaction and offers, gives the forum the edge and something that you want to be involved with. There are to add many experienced and regular posters who are helpful with queries and advice.

Overclockers UK thus provide a complete and thorough experience for customers ranging from enthusiasts, avid gamers and newbies too.

In summary, Overclockers UK is a trusted, techinically aware and very much a customer focused specialist computer outlet. Highly recommended for those looking to purchase from them. Hopefully you will find purchasing online from them a positive experience as I've done. Outstanding service overall, highly satisfied and would purchase from them in future without hesitation.

I ordered CPU, RAM and a case from OcUK on Friday for Saturday delivery. The courier company didn't deliver the package on the correct day but OcUK refunded the delivery and arranged for it to be delivered to a new address.

Great service as always and would use again and again!