Customer services are shocking

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Guest's review of Overclockers UK www.overclockers.co.uk (Pre February 2012)

★☆☆☆☆

“Customer services are shocking”

Written on: 05/01/2012

I purchased the following card: http://www.overclockers.co.uk/showproduct.php?prodid=GX-123-MS&groupid=701&catid=56&subcat=1752 before Christmas, when it turned up it was not the correct card and no dirt3 was in the box.. I contacted Overclockers via webnote only to be told that correct card was sent to me (they sent a bog standard one). i phoned them up and they said they would RMA the card but i'd have to do the leg work by taking the card to the post office and sending it back. i sent it back via the cheapest option available which come to £17.95 Overclockers turned around and said they would only refund £12.50, i submitted a complaint on their site as it was not mentioned to me on the phone or anywhere in the RMA information and was told they would refund the money.
After waiting two days for them to book in the card they contacted me asking if i was still after a refund although i clearly stated that i wanted the card i had ordered. due to the bank holidays i had to wait a great deal of time for them to send the replacement card, this time it was the correct card but still no Dirt3 as advertised. I contacted them about the dirt3 code and did not get a response.
I installed the card but it was running very hot (reaching over 100oC) i reseated the cooler as it was loose which brought the temperature down but it was still getting to 100oC on full load.
I contacted OCUK advising them i want it replacing but got told i had voided the warranty by reseating the cooler although this was again not stated in the warranty information that i could not do this.

I am going to contact MSI direct to see what they say and if i have no joy i will contact trading standards and my credit card company to get the money refunded.

Customer services at overclockers is shocking, i will never be using them again thats for sure. If anyone has any sense they won't either.

  • Graphics Card £275

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Virtualmark2's Comment

Written on: 07/01/2012

I hope you get your money back from them. They just don't care, and blame all problems on their customers.

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