dreadful "service"

★☆☆☆☆
1.1 / 5
0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of McAfee - www.mcafeestore.com

★☆☆☆☆

“dreadful "service"”

Written on: 20/09/2012

I paid for the antivirus programme but it would not download. I tried the "help" option but it was anything but. I did manage to send them an email which 3 weeks later, has not been replied to. I then tried to cancel my order and get a refund. The site makes this virtually impossible to do. It sends you round in circles. There is no simple way to send them an email. As to phoning it is a premium number for which they tell you there is a 10 to 30 minute wait. I have sent them 5 emails to various addresses to which I have not had a single reply. As a previous reviewer states they are impossible to contact and impossible to get a refund from. I have had to buy an antivirus programme elsewhere. The matter is now in the hands of my credit card provider.

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