Nightmare dealing with the aftermath of false promises

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LawrenceKennedy187's review of Laptops Direct www.laptopsdirect.co.uk

★☆☆☆☆

“Nightmare dealing with the aftermath of false promises”

Written on: 21/07/2021 by LawrenceKennedy187 (1 review written)

It seems like LaptopsDirect is doing everything they can to not send me an item I ordered. An item that is seemingly in stock according to both the LD website and sales reps.

In short:
Very time consuming and poor experience. I would recommend if you like to waste time and money, be mocked and condescended, but I am taking my business elsewhere and so should you.

On June 26th, I ordered quite a specific monitor from LD to use for working from home. I was glad to find it on their site and all seemed fine when I received the product on the day promised.

Unfortunately, my troubles with LaptopsDirect began when I discovered that my order wasn't functioning on arrival. I contacted LD and arranged to send the monitor back for an exchange. Although that was agreed upon at first, soon after receiving the returned item, they tell me that they cannot ship me the product I had already paid for anymore. Through both phone calls and email I was 'urged' to settle for a refund or alternative product, but was never given a clear answer on future availability. I declined and made clear that I would be fine with waiting because of my specific professional necessity for this item. After several exchanges of emails, I finally get a mocking (purposefully getting my name wrong) hush email, telling me a new order of the item had been put through.

Sorted, right? Not quite. The first redelivery was promised on July 13th, three weeks after my first order. Mind you that within this entire process of nearly a month trying to get something sorted, this product has not gone out of stock once. It always showed on their site as available for next day delivery. Even when I called a sales representative directly, they told me that this product can be delivered the same week. Yet, multiple times now, I've received emails that my order has been delayed. I feel exhausted dealing with this, being constantly brushed off and kept on a line with false promises.

I cannot wrap my head around the manner of operation at LD, but no one I've contacted could give me a straight answer as to why they cannot fulfil my order of the product that they claim to have in stock. As a web business, how is their website not up to date with their inventory? I could understand if both the website and the sales representatives say that this item wasn't available, but in reality it doesn't match up. So, here I am, still waiting for an item I paid them over £450 for.

Very time consuming and poor experience. I would recommend if you like to waste time and money, be mocked and condescended, but I am taking my business elsewhere and so should you.

  • PA279CV 4K Monitor

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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