Absolutely awful service

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EmJ76's review of Laptops Direct www.laptopsdirect.co.uk

★☆☆☆☆

“Absolutely awful service”

Written on: 13/04/2021 by EmJ76 (1 review written)

Absolutely awful service. Paid for extended guarantee and never received documentation. Hinge on laptop broke having barely been used. I was told it was "wear and tear" and disagreed so sent it back for analysis. I was then phoned and told that I had "tampered with it" and they would keep it for 90 days and then dispose or they "could" send it back to me if I wanted. Note in package I received back said it had been "damaged by customer." It 100% was not damaged by customer and I am furious. If I could give zero stars I would.

  • £380

    Goods purchased & cost

  • On time

    Delivery

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  • Quality of website

  • Value For Money

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