Laptop Mania - www.laptopmania.co.uk

Click here if this is your business
Laptop Mania - www.laptopmania.co.uk
★★★★☆
4.0
76.0% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Laptop Mania - www.laptopmania.co.uk - Ask a question now

Media Gallery for Laptop Mania - www.laptopmania.co.uk

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“Buy Elsewhere”

★☆☆☆☆

written by on 01/10/2015

Bought a mid-range laptop around £500. Arrived OK and price looked good. On powering up the laptop showed a "no bootable device" message which to me means it cannot see the hard drive. Anyway it's a serious fault. Tried to call their customer service but it is closed from 5pm Friday and for all weekend (this was 5.30pm on a Friday). So re-read their T&C, sent them a message on their contact page telling them about the fault and I was returning for a refund (and got an auto-reply confirming receipt of my message), and repacked the computer and sent it straight back next morning by insured courier (cost me over £25), requesting refund. The following Monday afternoon I got the following email, which sets out the essence of by beef with this company: "We have just received a parcel from you, with ACER unit inside. We were surprised to get it because you have not contacted us before and informed us about any problems. Can you advise why please? Unfortunately, we cannot provide you with replacement or refund (nor to be involved into any replacement/repair process as a reseller), because you should know that ACER is not providing any DOA period and warranty period kicks in from day 1. So If you are experiencing any problems with you unit – you should contact ACER straight away. Unfortunately, we can’t even do it on behalf of you, because ACER prefer to contact customers themselves. You can contact ACER on............. " As you might imagine, I was unimpressed to say the least, so called the sender of the email (he covers sales, customer service, everything it seems), and let him know what I thought. After quite a bit of arguing and emails they agreed to refund but "only after Acer confirmed to them the unit had not been damaged by me" (!). I left him in no doubt that a refund was the only result I would accept. I received a refund of the full sum I originally paid around 8 or 9 days later, so there was a good ending. However I was appalled at the approach taken by this company and wonder if others have fallen foul of such an approach. Whilst many reviews will be positive, because their laptop arrived in good working order for a cheap price, the real measure of a company is its service when things don't go smoothly. I did myself a favour and bought from John Lewis on click and collect and got a free 3 year warranty to boot and only paid a little more. Don't buy online from a couple of guys in a business park is my message.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Fantastic Service ”

★★★★★

written by lenasaz on 22/06/2015

Ordered ASUS ME173X-1B018A TABLET £49 , can,t go wrong with this price, all communication was very good and quick. table came in excellent conddition well packed

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“BRILLIANT COMPANY!”

★★★★★

written by Conley39 on 20/06/2015

I ordered a laptop with a few extras. I wanted to order from Laptops direct initially but their service was terrible and they dont have a clue what they are doing, plus their customer service skills were very much below standard. I ended up ordering from Laptopmania. I asked for a different hard drive which LT direct said was impossible, LT mania did it without a problem. Same for extra memory, LT direct said it was not possible to increase RAM, whereas LT mania did it without any issues. I also had the laptop delivered exactly on the requested date I wanted with tracking and accurate delivery time (within 30 mins!)! Overall, I think laptopmania has been a very nice experience with good customer service and a very competative price. Would definitely recommend!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Dodgy company,Be careful something is going on.”

★☆☆☆☆

written by AntonioPeck on 20/05/2015

I did purchase a laptop . It was never sent to me but my credit card was charged for the price of laptop. When I did call a week later to find out why the laptop has not arrived, they said that my credit card billing address is not a 100% exact match with the delivery address. I do purchase a lot from internet and never heard any excuse like this. The interesting side is that they did charge my credit card for purchase. When I did asked them that I do purchase a lot online and never faced such a problem and if it is the case why then they charged my credit card? They did blame it on the system. I think they do the same trick with some other customers as well. i have just read some reviews here and other people had exactly the same problem. It is better to stick to a reputable company rather these small dodgy companies. Stay away and never use your debit card to purchase anything from this company.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Andrei32's Comment

Written on: 15/06/2015

All order with credit card payment failed normally not dispatched , customer should contact if payment failed.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Efficient and Profesional”

★★★★★

written by Bishop368 on 14/01/2015

I purchased the Asus N550JK-CM531H with some hesitancy as this company is not well known but this was the best price I could find for the specification I was looking for with an upgrade included. I did some research on the company and realised they were affiliated to asuslaptop.co.uk (Same physical address) I had some concerns that the website did not offer a secure connection when placing an order with my personal details so I opted for a bank transfer payment method. I also did not want to incur a surcharge paying by Credit Card and I chose the 7 day free delivery option. I ordered a laptop with a HDD upgrade. I was concerned for any cosmetic damage and I also wanted to keep the old HDD. I spoke with a member of the customer service team who assured me Laptop Mania were professional stating that if there were any problems I could return the laptop. I phoned to inform Laptop Mania I had made the payment after depositing the money directly into their account. The laptop arrived today after two days from payment, five days earlier than expected which is fantastic. The laptop is in mint condition, you would only know it had been opened and upgraded because the seal on the box was open. The old HDD was wrapped up and included in the box. The upgrade has been completed exactly as I expected. I am extremely pleased with the service I have received from Laptop Mania from the price to the customer service. I would only say the website needs to be totally secure when processing personal details. Apart from that and based on my experience I feel confident that if I should experience any future problems Laptop Mania will resolve these efficiently and professionally.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Davidgy's Comment

Written on: 07/03/2015

I also bought an ASUS550jk cm531, and did the same. I had the disk drive replaced by a Samsung SSD and they put this into an external enclosure for an extra 20 pounds. Andre did the work, and offered good advice on which SSD to get. I could not tell the computer had been opened. I was worried about this model, as the specs don't match the many worldwide variants - turns out the uk model has no backlit keyboard for some strange reason. I considered importing one, but can live without the backlit keys now. The whole unit is solidly built. screen is good, and colour balance very good. touch screen works well. only gripe is there is no ultra hd version - the retina displays on the mac book pros are better, but not much else is. then non mac uhds also come with some scaling problems at the moment. if asus did a 13-14 inch version of this I would have been sorely tempted. service from laptop mania was very good.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Laptop”

★★★★★

written by qgDean133 on 14/12/2014

I was a little apprehensive as hadn't heard of them. But all good in the end. Great price and shipped fast. Good comma from clicking order to receipt and now review.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“New laptop”

★★★★★

written by 473Yates on 25/10/2014

I tried Laptop Mania but must admit I had never heard of them. Very good price and service, would certainly use them again

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Best of the Best”

★★★★★

written by 445Corbett on 21/09/2014

I don't even know where to start! Prices are fair, service was great. The timing of the delivery was amazing and spot on, and the best part was that you could monitor the person carrying your item in real-time. It was so exciting looking at Bobby, my delivery man, zip through his tasks before my parcel was delivered! Seriously, 6/5 for a rating!! The packaging was sturdy, the box my laptop came in was in mind condition. I love LaptopMania!! The only downside is that the website doesn't look as good as the service! However, the payment process was quick too! They kept you updated every step of the way!! Will DEFINITELY use again!

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“The perfect sale”

★★★★★

written by jazzyj_85 on 27/04/2014

I bought a £1000 laptop from LaptopMania and I admit I was a bit concerned as I had never heard of them but after doing some digging I thought I would give them a go. My laptop was delivered the next day after ordering which I was able to track on the internet with an hour time slot. Laptop works fine and no complaints. I would definitely use again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Do not trust”

★☆☆☆☆

written by Kamari337 on 01/04/2014

Ordered a laptop showing "in stock" with next day delivery. Phone call next day whilst I'm out telling me it's out of stock. NONE of their 20+ email addressed actually work. Very dodgy for IT company. No answer to the phone. I now need to use creditcard company to get a refund. Kicking myself for trying a smaller company. Very annoyed.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Shocking Service”

★☆☆☆☆

written by akFagan424 on 18/03/2014

I ordered a laptop on Friday for a colleague who lives in Leeds, I paid for for special delivery for the Tuesday. And my colleague agreed to buy a train ticket for the Tuesday to come and collect it himself. I arrived in the office on Tuesday morning only to have been emailed to say that my order was being cancelled due to lack of stock and I would be refunded in 2 - 3 days! Surely they would of seen on the Friday that there was no stock of what was ordered! I will not be ordering from them again and I definitely would not recommend a friend. There was no phone call or offer of alternative, just a generic email. Shock customer service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“What a hassle!”

★☆☆☆☆

written by on 02/12/2013

I ordered a laptop today off laptopmania.co.uk and was expecting it to go perfectly considering I'd had read nothing but good about them. Well, no such luck.... Within 15 minutes of ordering the computer I got an email from the staff at laptopmania saying that my order had been queried and to ring them at the number provided. Which I did, to find out that apparently my first line of address was not the same as the first line of address on the card that I'd used. They were right, because I'd not included the word flat in front of the flat number. They could only change it for me via telephone if I told them my debit card details. Including the CVV security number on the back. I obviously did not oblige. I was told they would cancel the order and I could reorder the laptop, this time entering the correct first line of address. I did this, despite my worries about the dubious phone call. I got the money back on my account almost directly, so I ordered again. Only to get the very same email about being placed in a query. I rang again, but the very same questions were asked. At being asked to divulge the security number of my debit card I instead asked the company to cancel the order again. Which they did, and again very swiftly. I have now decided to buy the laptop elsewhere, be it at a slightly higher price.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“LaptopMania - KLcomputers Ltd - MSI or someone”

★★★★☆

written by on 04/07/2013

I recently purchased an MSI computer from KL Computers, the whole procurement process was excellent and the machine arrived as ordered on time without any issues at all. My only concern is that when I called the number for support, As I do when buying all electroniic equipment, the support line numbers did not connect me to the support line and the person at the end of the line could not connect me. Whilst I have not needed support I suspect if I do need them in the future I will have problems. That said the machine is excellent, the sales and the delivery were also excellent.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Perfect Match ”

★★★★★

written by Leondrobraz on 31/05/2013

Prices are very competitive,staff helpful, got my memory from them and it arrived on time and cost me a peppercorn. Would definitely have them on my radar.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“MSI Gaming baby....”

★★★★★

written by Fantic on 17/05/2013

Called and left my details for a new product request - two weeks after guy called saying it has arrived - I am over the moon as I was not expected it at all. Very happy with laptop and company.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“What a deal !!! N56VJ-S416H from laptopmania.co.uk”

★★★★★

written by valiko55 on 14/05/2013

Lovely laptop, bags of power. Laptopmania.co.uk were great and well-priced. Windows 8 is pants but that is not the laptops fault. Overall very happy indeed and will recommend everybody.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Just great company to deal with !!!! ”

★★★★★

written by michael263 on 03/05/2013

My charger burnt out so I called them and said I have no idea what one I need but guys on the other line somehow figured out what I needed so I ordered nline and netx day got it even though I did not ask for next day service.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“Great product for the price ”

★★★★★

written by Fibbie on 17/04/2013

Really pleased with my purchase and the service I recieved :-)

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“quality service”

★★★★★

written by Tom1162 on 14/04/2013

Laptop mania...delivery prompt...assistance excellent...communication top rate...advice superb...trust and confidence 5 star...will use in the future for all related needs...

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

“straightforward deal”

★★★★☆

written by on 27/03/2013

happy with laptop and service but do google as this company trades in different names although price is same you may pay pp on one of them.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview