Awful Customer Service! They take pride in saying, "N-O"

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Ilianan145's review of HP Official Store - www.shopping.hp.com

★☆☆☆☆

“Awful Customer Service! They take pride in saying, "N-O"”

Written on: 27/11/2021 by Ilianan145 (1 review written)

N-OI ordered 2 higher end laptops for Christmas gifts nearly 2 months ahead of time. HP came back saying that the order was scheduled to ship on December 24, 2021 and arrive in early January 2022. Hmmm, okay... I asked if the ship to address could be changed so that the computers would ship directly to the gift recipients instead? I made this request a month ahead of the ship date. A delighted, "we Won't do it" came back from HP Customer Service. I've dealt with HP before and this same lack of helpfulness or care has always been the case. I should have known... I general, HP equipment is good but DO NOT EXPECT ANY SORT OF HELPFUL CUSTOMER SERVICE- EVER!! And, they always blame someone else to boot. Plus the HP support site seldom works. In general, an awful customer experience company.

  • Laptop Computers

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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