AVOID AT ALL COSTS

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AvoidEbuyer's review of ebuyer www.ebuyer.com

★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 18/11/2020 by AvoidEbuyer (1 review written)

What a dreadful, scummy company. Their handling of the PS5 pre-order saga is one of the worst things I have ever witnessed from a company. They have basically taken way too many pre-orders from customers than they could ever hope to fufill, to cover themselves if people cancel. They never had enough stock given to them by Sony, but the listed it all for sale anyway.

They opened up for pre-orders, and then 48 HOURS LATER added some disclaimer text to shrug responsibility that they could not guarnetee all pre orders. ISNT THAT THE WHOLE POINT?!

Then radio silence for 2 months via email, despite saying they would "keep you informed every step of the way". Despite sending notes on the eBuyer site to customer service, despite multiple phone calls where they were all saying different things, and despite multiple DMs to the twitter handle where they responded with a generic "we will look into this", we had NO real information.

They CANCELLED the pre-orders a whole 6 hours BEFORE LAUNCH! That's right, 2 months of pre-order to be cancelled and no stock allocated just 6 hours before.

What a joke of a company. Avoid like the plague and NEVER give this company any of your money again. Go use other reputable sites who have a moral compass.

0/10 and lost a customer for life.

  • Playstation 5 Console Pre Order, £450

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Ebuyer.com's Response to AvoidEbuyer's Review

Written on: 19/11/2020

Hi,

I'm really sorry to hear this.

Could you please send the order information to us and I will be in touch as soon as I can.

Kind Regards,
Chelsea

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