Comwales - www.comwales.co.uk

Do NOT give any money to this company!

Do not believe the CEO of ComWales - Seriously ask yourself how his alleged do gooder action for Ukraine through UK4UA is funded?? Monies are taken through his ComWales org company for which he is the sole director for goods that are often never delivered (look at all the negative ComWales reviews online!!!}. Unless I personally receive my credit in next 7 days I will report ComWales & UK4UA to (but not limited to) Charities Commission; Action Fraud; HMRC; & Scouts Association (for which he is a Trustee of the Tredegar Scouts)

Warning! Do not go near this company. They are not genuine and will take your money and provide no proof of purchase. They have no contact details and no “customer services”. I bought a microwave more than 2 weeks ago. The only way to contact them is on Facebook messenger. They claim they have sent me emails with my order and tracking information, yet when I have asked for this on Facebook they can’t provide it. They claim they can’t refund me as have sent my item but they can’t provide any tracking information. I’m pretty sure it’s illegal not to provide a VAT receipt. I wish I had checked the reviews before I went near them. I will have to make a section 75 claim through my bank and am reporting them to trading standards. Steer clear.

very disappointed

I have been told 3 times my order is on its way, the last one said "Hello, Your order has been picked and packed and passed to the carrier and will be with you shortly. Our standard delivery time at the moment is 3 to 10 working days and today is the 5th since order so I would expect you to take delivery by mid next week. We have passed on your email to the carriers and they will contact you with a delivery appointment"

Its Thursday nothing delivered or any contact from so-called carriers, this lot is as bad as it gets, they didn't even reply to 3 emails I sent, I only gave them 1 star because 0 is not an option.....update; just been reading the feedback for conwales and now realise I made a BIG mistake buying from them, I have in light of their feedback put in a PayPal dispute.

update; 14/08/2020, message to comwales, As you have not yet sent my order can I have a FULL refund as soon as possible.15/08/2020, message to comwales, As you have not yet sent my order can I have a FULL refund as soon as possible.

16/08/2020, message to comwales, As you have not yet sent my order can I have a FULL refund as soon as possible.

Charge 30% restocking fee when item is still new and perfectly salebale.

No way out unless we bother with small claims court even then not sure we would win .

I bought a kettle 2 months ago and the coating started to crack after 2 months, they wouldn't replace or refund faulty goods. Stay away, terrible customer service and I am taking up with ombudsman

Never ever buy anything from them, bought an item online, waited nearly 6 weeks for delivery, nothing is there! Requested a refund and just keep receiving absolutely confusing emails from them! This is the worst customer service in my life!!!!

Got refused service of £235 worth of parts by the owner of this business and told not to come back as my friend works there.... also he told his employee that he would sack him if I returned, brilliant way to treat people!

Very good price on the Bosch Fridge. Delivery took a little while but they were clear about this when I ordered. For the savings over a next day service, worth the wait.

Very happy with item and price

Ordered a Braun food processor. Comwales were one of only two people to sell it, and they were £20 cheaper than the Amazon 3rd party seller. I was a bit worried by some of the stories here, but the product arrived within a week, and was extremely well packed.

Braun make it for the German market, with a German plug, but Comwales (or someone else) had fitted one of those clever converter plugs over the top so it was ready to use on arrival.

Thank you Comwales!