Disgusting returns policy

Click here if this is your business
1.6 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Andrews249's review of Zara Online - www.zara.com


“Disgusting returns policy”

Written on: 20/07/2021 by Andrews249 (1 review written)

Utterly disgusting returns policy especially given unpresadented circumstances.

If I could give Zara 0 stars I would! My daughter received some clothes from this manufacturer for her birthday, which was in June 2021. The clothes in question did not fit, so because of their strange sizing system, we decided it would be best to take the clothes back to our nearest Zara store, which would allow my daughter the opportunity to try the clothes on and to hopefully find something suitable.

I deliberately waited untill the 19th July just to be sure that the changing rooms would be open. May I also add, I do not wear a face mask for health reasons, and so I was not keen to go before the final restrictions had been lifted due to any additional problems.

"What shocked me beyond reason, was that Zara would not except the return, nor would they offer an exchange, simply because the gift receipt was over 30 days old. The items were only purchased on the 1st June 2021 making them barely two months old. I stood my ground, and asked to speak to the store manager who refused to budge. I explained what a ridiculous policy this was, and that because of the circumstances' surely they could make allowances just as so many other companies have kindly done. However' there was not an inche of cooperation or willingness to resolve this matter.

I demanded to speak to sombody higher up, and was Swiftly given the customer services number. This morning I made contact, only to be told the same thing. I now have an open case, and am waiting for a call back from sombody higher up. I am not holding out very much hope though!
This company simply so do care one bit when it comes to customer satisfaction. Clearly they are only interested with profit margins and not customer care!

Judging by the hurendous reviews on here, I'd be surprised if they will still in business for very much longer! It is looking like we will be stuck with almost £100s worth of brand-new fully tagged clothes which are not suitable! It's an utter joke!! Need I say more! IF YOU ARE CONSIDERING SHOPPING WITH ZARA THEN PLEASE DON'T!!!!!

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 1