Awfull service

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Zara Online - www.zara.com
★★☆☆☆
1.5
From 244 reviews
14.0% of users recommend this

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FJ1234's review of Zara Online - www.zara.com

“Awfull service ”

★☆☆☆☆

written by FJ1234 on 20/05/2021

Do not order from Zara online. Their carrier "Paack" are terrible and left my parcel outside the front door of some random house and despite my numerous contact with them stating I had not received the delivery they did not want to know. Eventually they produced a photo of the parcel outside a white front door but my house and all of the other houses in the street have a blcak front door and this could be seen on google and also in the photo i supplied to them! Notified Zara who would only deal via online chat and they kept saying it was delivered so nothing they could do. I am a student who is now over £100 out of pocket please be wary of this company poor service!

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